Sr. Payer Operations Associate (Remote)

We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.

We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being.

We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.

Rula is seeking an experienced Senior Payer Operations Associate to join our Financial Operations team. This person will be responsible for researching payer requirements, creating training materials, and reviewing claims / payments as we extend our reach and make mental healthcare work for everyone.

This role requires an understanding of core revenue cycle management operations - verification of benefits, claim submission, adjudication, and collection. In addition to RCM experience, the ideal candidate will have high attention to detail and strong communication, organizational, and research skills.

The healthcare industry is constantly changing - if you enjoy problem-solving and working collaboratively in a dynamic, fast-paced environment, we encourage you to apply!

Required Qualifications

• 3+ years of diverse revenue cycle management experience - verification of benefits, Insurance AR, and/or payment posting

• Demonstrated knowledge of insurance benefit terminology (copay, coinsurance, deductible, etc.)

• Excellent written and verbal communication skills

• Experience utilizing EHR / CRM tools (Salesforce, AMD, payer portals (e.g., Availity) etc.)

• Experience creating process guides / training materials

Preferred Qualifications

While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement.

• Healthcare start-up experience

• Associate or Bachelor’s Degree, or equivalent experience

• Experience with mental health billing and/or EAP

• General knowledge of behavioral health terminology

• Understanding of Medicare / Medicaid, Medigap, etc.

We're serious about your well-being! As part of our team, full-time employees receive:

• 100% remote work environment (US-based only):Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments

• Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States

• Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA

• 401(k) plan access: Start saving for your future

• Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)

• Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering

• Employee Assistance Program (EAP): Support for your mental and physical health

• New hire home office stipend: Set up your workspace for success

• Quarterly department stipend: Fund team-building activities or in-person gatherings

• Wellness events and lunch & learns: Explore a variety of engaging topics

• Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all

Our team

We believe that diversity, equity, and inclusion are fundamental to our mission of making mental healthcare work for everyone. We are dedicated to having a culture of inclusion that will support our employees in feeling safe, seen, heard, and valued.