Sr Technical Product Manager, Experience Platform & Services

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.

Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.

Upwork's Platform Infrastructure Engineering team drives scalability, reliability, and an exceptional developer experience across our organization. We are looking for a Senior Technical Product Manager (Experience Platform and Services) to lead strategic initiatives that boost developer experience and productivity while enhancing our API platform and Quality Engineering capabilities.

In this role, you will combine strategic vision with technical acumen to drive transformation, optimize workflows, and modernize platform capabilities. By collaborating with engineering, security, and business teams, you will champion efforts that enhance developer efficiency, improve platform scalability, and support advanced workloads like AI/ML.

Responsibilities

• Collaborate with engineering, security, and business teams to gather and prioritize platform and developer experience requirements.
• Define and maintain a roadmap for platform initiatives that focus on scalability, efficiency, and improving the developer experience.
• Lead platform modernization efforts, including re-architecting legacy systems, building developer tooling, and implementing self-service infrastructure solutions.
• Oversee metrics across Developer Experience, API Platform, and Quality Engineering Infrastructure, ensuring efficient collaboration and meaningful results.
• Drive the adoption of modern software development lifecycle (SDLC) practices, such as DocOps, Monorepo strategies, and advanced CI/CD pipelines.
• Partner with AI/ML teams to ensure the platform supports advanced workloads, including model deployment, monitoring, and scaling.
• Foster strong relationships with stakeholders to promote shared ownership, cross-functional collaboration, and continuous improvement.

What it takes to catch our eye

• Deep understanding of Developer Experience and Productivity metrics, their significance, and how to design systems to improve efficiency.
• Expertise in platform engineering with experience in API Platforms, Web Platforms, and Quality Engineering.
• Hands-on experience with developer tooling, such as DX platforms and developer portals (e.g., Backstage).
• Familiarity with CI/CD pipeline design and deployment automation using tools like GitHub Actions, Jenkins, or ArgoCD.
• Proven ability to lead large-scale platform initiatives, including modernizing legacy systems and adopting modern DevOps practices.
• Experience translating high-level goals into detailed, actionable technical roadmaps.
• Proficiency in using metrics (e.g., DORA metrics, Developer Experience metrics) to guide decisions and deliver actionable insights.
• Experience defining, monitoring, and reporting on KPIs to drive platform performance and operational excellence.
• Exceptional ability to explain complex technical concepts to both technical and non-technical stakeholders.
• Strong collaboration skills with a track record of building alignment across engineering, product, and business teams.

Come change how the world works.

At Upwork, you’ll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals. While we have physical offices in San Francisco and Chicago, currently we also hire full-time employees in 19 states in the United States.

At the core of our vibrant culture are shared values that form the foundation of our organization. These values revolve around trust, risk-taking, customer focus, and excellence. Our overarching mission is to create economic opportunities so that people have better lives. We foster an environment where individuals are encouraged to bring their authentic selves to work, nurturing personal and professional growth through development opportunities, mentorship programs, and participation in Upwork Belonging Communities.

We take pride in providing exceptional benefits to our employees. These include comprehensive medical insurance coverage for both you and your family, unlimited paid time off, a 401(k) plan with matching contributions, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. To explore these benefits in detail, as well as gain insights into our company values, working principles, and the overall employee experience, we invite you to visit our Life at Upwork page.

Check out our Careers page to learn more about the employee experience.

Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Additionally, a criminal background check may be run on a candidate after a conditional offer of employment is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances.