Affirm
Staff Product Manager, Consumer Growth & Retention
Job Summary
This role involves managing and launching consumer loyalty programs, with responsibilities that include strategy development, roadmapping, and cross-functional collaboration. The candidate should have extensive experience in product management, especially within consumer technology or fintech, with a preference for BNPL products. Key skills include stakeholder management, technical communication, and data analysis to drive user engagement and program profitability. The position emphasizes organizational agility, product delivery, and commercial aspects like pitching and negotiations, all within a remote-first company structure.
Required Skills
Benefits
Job Description
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
The Eligibility and Loyalty team, a part of the Consumer Growth and Retention team, focuses on creating personalized experiences and providing meaningful, effective offers for our consumers.
As a Staff Product Manager within the Consumer organization, specifically on the Eligibility & Loyalty team, you'll be responsible for defining product strategy, developing roadmaps, executing, and managing budgets. Loyalty programs are a growing part of our business, requiring careful consideration of offer selection, distribution methods, and product adoption.
In this role, you'll collaborate closely with a broad set of cross-functional teams across the entire business, as well as a number of engineering teams. Effective stakeholder management and the ability to successfully navigate organizational dynamics are crucial for success. You should be commercially minded, proactive with a bias toward action, and comfortable having technical conversations (and opinions).
What You'll Do
- Launch new consumer loyalty programs while coordinating with other product teams shipping their own targeted offers and required go-to-market teams.
- Own end-user outcomes and behaviors resulting from new program launches.
- Manage the profitability and budgeting for the overall program within the organization.
- Oversee the creation of new loyalty constructs and delivery channels.
- Identify new ways to engage users and scale these consumer programs at Affirm.
What We Look For
- 6+ years of Product Management experience owning and delivering user experiences from concept to post-launch, demonstrating meaningful business impact you can discuss.
- This position requires either equivalent practical experience or a Bachelor’s degree in a related field
- Experience working on consumer technology products. Bonus points if it's a fintech product, and even more bonus points if it's a Buy Now, Pay Later (BNPL) product.
- Comfortable diving into technical details with engineers, iterating on designs with designers, and analyzing funnels with data analysts.
- Possess the discipline, organizational skills, and interpersonal communication skills necessary to navigate complex organizational dynamics. You should have specific examples of securing decisions from a broad group of senior stakeholders.
- Experience working in an environment where you were reliant on engineering teams outside your direct purview, and effectively influenced them to prioritize and build what your product needed.
- A results-oriented individual with a bias toward action, capable of effectively navigating obstacles and blockers.
- Ability to transform incomplete, conflicting, or ambiguous inputs into a solid action plan.
- Direct experience shipping high-quality products on time.
- Comfortable engaging in the commercial aspects of product development, including pitching, contributing to negotiations, and providing feedback on contracts.
Pay Grade - P
Equity Grade - 13
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.
Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)
USA base pay range (CA, WA, NY, NJ, CT) per year: $225,000 - $275,000
USA base pay range (all other U.S. states) per year: $200,000 - $250,000
#LI-Remote
Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.
We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:
- Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
- Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
- Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
- ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.
By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.
Affirm
With Affirm, you can pay over time at your favorite brands. No late fees or compounding interest—just a more responsible way to say yes to the things you love.
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