Twilio
Staff Product Manager (L4)
Job Summary
The role involves leading the strategy and execution of Twilio's Unified Profiles Identity Resolution platform, with a focus on enhancing the accuracy and scalability of customer profiles across data and communication platforms. The candidate will collaborate with engineering, design, and stakeholder teams across time zones to build durable, scalable systems that support real-time communications and personalized engagement. Candidates should have extensive product management experience, strong technical problem-solving skills related to APIs and data systems, and experience working across global teams. The position emphasizes understanding customer identity management and improving data quality while working in a remote, global environment.
Required Skills
Benefits
Job Description
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
See yourself at Twilio
Join the team as Twilio’s next Unified Profiles, Staff Product Manager.
About the job
This position is needed to lead the strategy and execution for Unified Profiles Identity Resolution, ensuring customer profiles are accurately unified and scalable across Twilio’s data and communications platforms..
As a Platform Product Manager on the Unified Profiles team, you will own a foundational layer of our customer data platform—identity resolution. Your work will underpin how billions of customer profiles are unified and activated across Twilio, enabling amazing personalized experiences. You’ll collaborate with engineering, design, and customer-facing teams across time zones to build durable, extensible systems that operate at massive scale. We’re looking for someone who is deeply customer-obsessed, technically curious, and energized by solving complex data problems that power real-time communications and intelligent customer engagement.
Responsibilities
In this role, you’ll:
- Develop a deep understanding of how identity resolution powers personalized communication for Twilio customers, and build a long-term product vision to improve its scale, accuracy, and reliability.
- Engage with customers, internal stakeholders, and support teams to identify pain points, root causes, and emerging opportunities in how we merge, store, and resolve customer identities.
- Partner with engineering and design to define and deliver improvements to our core identity systems—driving clear product requirements, prioritization, and technical tradeoffs.
- Serve as the connective tissue between our India-based platform teams and our US-based product and go-to-market teams, maintaining shared context and forward momentum.
- Define success metrics and track operational outcomes for your domain, working toward long-term goals like improved data quality, lower error rates, and greater confidence in the platform.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
- 7+ years of product management experience, including ownership of a core platform or system that supported multiple teams or customer-facing products
- Strong analytical, technical, and problem-solving skills, with the ability to work across APIs, backend services, and large-scale data systems
- Proven ability to lead product development across time zones, working closely with global engineering, design, and GTM partners
- Excellent communication skills, with the ability to distill complex product requirements and strategies into clear decisions and tradeoffs
- Demonstrated ownership mindset—drives clarity, resolves ambiguity, and pushes work forward without waiting to be told
- Willingness to work a shifted schedule to collaborate in real time with US-based teams
Desired:
- Experience with identity resolution, customer data unification, or profile management in a B2B SaaS or platform context
- Understanding of omnichannel communication use cases (e.g., SMS, email, push, voice) and how customer identity powers personalization and engagement
Location
This role will be remote, based in India (Karnataka, Maharashtra, New Delhi, Tamil Nadu, Telangana)
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Twilio
Connect with customers on their preferred channels—anywhere in the world. Quickly integrate powerful communication APIs to start building solutions for SMS and WhatsApp messaging, voice, and email.
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