Bloomerang
Subscription Operations Specialist
Job Summary
The Subscription Operations Specialist is responsible for managing customer subscriptions, including renewals, downgrades, and cancellations. They collaborate with internal teams and communicate directly with customers to resolve discrepancies and optimize contract outcomes. The role requires experience in collections, billing, or customer support, along with strong negotiation and analytical skills. The position supports the company's mission and offers benefits such as health coverage, paid time off, and remote work equipment, all within a fully remote full-time capacity.
Required Skills
Benefits
Job Description
Bloomerang combines the best tools, resources, and people to provide a world-class experience for tens of thousands of nonprofits, allowing them to raise more money and do more good in the world. Our powerful software and stellar customer service have made us the market's highest-rated giving platform.
In addition to creating thriving nonprofits, we’re also in the business of creating thriving employees. At Bloomerang, you’ll be a part of a mission-driven culture built on the core values of Simplify, Act, and Care. We know that the key to our success is our people, and we’re proud to be home to some of the most innovative and skilled employees in the workforce today.
The Role
As a Subscription Operations Specialist you will serve as a liaison between the company and the customer regarding all things renewals, downgrades and cancellations. You are comfortable having tough conversations and negotiating at times the customer’s subscription contract. You are an expert in product knowledge, billing and the proper timing of the subscription. There will also be a need to collaborate with different teams within the organization including customer support and sales
What You Will Do
- Develop a comprehensive understanding of the sales process, from contract initiation to billing and renewal options.
- Be part of the team that becomes the subject matter expert on all things downgrades, cancellations and renewals and process them in the billing system
- Become an expert on product catalog and bundled offerings to facilitate optimal outcomes in renewal and other contract discussions
- Work closely with customers (via phone and email) to understand their business needs and adjust their contracts as necessary
- Investigate and resolve subscription discrepancies by working closely with customers and internal stakeholders.
- Identify process improvements and explore automation opportunities to streamline operations.
What You Need to Succeed
- 1‐3 years’ experience working in Collections, Billing or in a Customer Support role
- Strong negotiation skills to manage contract renewals and negotiations with existing customers
- Strong analytical, organizational, and detail-oriented skills are a must.
- Adaptability and ability to multitask in a dynamic environment.
- Excellent communication skills, with the ability to provide and receive feedback.
- A positive attitude and a passion for contributing to causes that support non-profit organizations.
- Ability to actively explore, learn, and responsibly integrate AI tools into daily tasks to drive efficiency and support Bloomerang's mission.
Nice to Haves But Not Required
- Intermediate to Advanced Excel skills including pivot tables, VLOOKUP and data visualizations
- Experience with subscription billing platforms
Benefits
Health + Wellness
You’ll have access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere.
Time Off
You’ll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer Days, 12 paid holidays, as well as paid parental leave.
401k
You’ll receive a 401k match to help invest in your future.
Equipment
Everything you need to be successful, shipped right to your door.
Compensation
The salary range for this position is: $48,000 - $72,000. You may also be eligible for a discretionary bonus. Actual compensation within the range will be dependent on your skills, experience, qualifications, and location, as well as applicable employment laws.
Location
This is a permanent, full-time, fully remote position. Employees living in Indianapolis, IN are welcome to work from our company headquarters. We do not offer Visa sponsorship or relocation assistance at this time.
Accommodations
Applicants who require accommodations may contact [email protected] to request an accommodation in completing an application.
Bloomerang is an Equal Opportunity Employer. Individuals seeking employment at Bloomerang are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
Employment with Bloomerang is contingent upon signing a Proprietary Information and Inventions Agreement, satisfactory completion of our pre-employment background check, and satisfactory proof of legal authorization to work in the United States. In accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for Employment. Any criminal offenses or crimes that are related to material duties of the role will not be considered
Bloomerang
Bloomerang is the community-focused nonprofit donor management software built to deliver a better giving experience and help organizations thrive.
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