Sardine
Support Engineer
Job Summary
The role involves owning and troubleshooting technical support issues for a platform specializing in fraud prevention and AML compliance. The candidate will become a product expert, working closely with customers, third-party providers, and engineering teams to resolve and prevent issues related to APIs, SDKs, and web technologies. The position requires strong technical skills, including API, SQL, and cloud infrastructure knowledge, and emphasizes independence and clear communication in a fast-paced environment. It offers a remote-first culture with comprehensive benefits and opportunities for professional growth.
Required Skills
Benefits
Job Description
Who we are:
We are a leader in fraud prevention and AML compliance. Our platform uses device intelligence, behavior biometrics, machine learning, and AI to stop fraud before it happens. Today, over 300 banks, retailers, and fintechs worldwide use Sardine to stop identity fraud, payment fraud, account takeovers, and social engineering scams. We have raised $145M from world-class investors, including Andreessen Horowitz, Activant, Visa, Experian, FIS, and Google Ventures.
Our culture:
We have hubs in the Bay Area, NYC, Austin, and Toronto. However, we maintain a remote-first work culture. #WorkFromAnywhere
We hire talented, self-motivated individuals with extreme ownership and high growth orientation.
We value performance and not hours worked. We believe you shouldn't have to miss your family dinner, your kid's school play, friends get-together, or doctor's appointments for the sake of adhering to an arbitrary work schedule.
Location
Remote - India (From Home / Beach / Mountain / Cafe / Anywhere!)
We are a remote-first company with a globally distributed team. So you can find your productive zone and work from there
About the role
We’re looking for a Support Engineer to join our team and own the technical and functional customer support experience end-to-end. This role sits at the intersection of technical support, engineering, and customer success. You’ll become a product expert, working closely with customers, third-party providers, and internal engineering teams to troubleshoot, resolve, and prevent issues across Sardine’s API-driven platform.
You’ll operate independently with global teammates and will play a critical role in maintaining service quality across time zones. The ideal candidate is technical, self-sufficient, and thrives in a fast-paced environment.
What you’ll be doing
Own, prioritize, and troubleshoot the complex technical issues and provide an excellent solution to the customers
Be a key source of knowledge on the sardine risk and payment platform, APIs, SDKs, the underlying web-stack technologies, and best practices
Be part of the engineering team, and implement and deploy changes to help customers
Be innovative and forward-thinking with time to create valuable tools and documentation that will help our team and clients be more successful and self-sufficient
What you’ll bring
5+ years in a technical support, support engineering, solutions engineering, or software engineering role
Strong understanding of web technologies, APIs, and cloud infrastructure
Proficiency with SQL (joins, queries across multiple tables)
Understanding of REST API and use of tools like Postman
Ability to work independently and communicate clearly in high-pressure situations
Experience supporting B2B SaaS products and/or working in fintech or compliance-related environments
Comfort navigating ambiguity and edge cases in a high-volume ticketing environment
Bonus: Prior experience coordinating with third-party vendors and support providers
Compensation: INR 21,00,000 - 34,00,000 + Series C equity with tremendous upside potential + Attractive benefits
The compensation offered for this role will depend on various factors, including the candidate's location, qualifications, work history, and interview performance, and may differ from the stated range.
Benefits we offer:
Generous compensation in cash and equity
Early exercise for all options, including pre-vested
Work from anywhere: Remote-first Culture
Flexible paid time off, Year-end break, Self care days off
Health insurance, dental, and vision coverage for employees and dependents -US and Canada specific
4% matching in 401k / RRSP -US and Canada specific
MacBook Pro delivered to your door
One-time stipend to set up a home office — desk, chair, screen, etc.
Monthly meal stipend
Monthly social meet-up stipend
Annual health and wellness stipend
Annual Learning stipend
Unlimited access to an expert financial advisory
Join a fast-growing company with world-class professionals from around the world. If you are seeking a meaningful career, you found the right place, and we would love to hear from you.
To learn more about how we process your personal information and your rights in regards to your personal information as an applicant and Sardine employee, please visit ourApplicant and Worker Privacy Notice.
Sardine
Sardine’s AI platform is at the core of enterprise risk and fraud workflows, allowing them to consolidate vendors and improve operational efficiency. Hundreds of enterprises in over 70 countries trust Sardine to stop fraud in real-time, streamline BSA/AML compliance, and unify data across risk teams.
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