Globalization Partners
Support Specialist
Job Summary
The role of Support Specialist involves assisting customers and professionals across HR, IT, and Finance functions, focusing on processes such as data management, benefits administration, and documentation preparation. The position requires experience with HRMS tools like Peoplesoft, Workday, or SAP, and strong communication skills to handle inquiries effectively. Candidates should be comfortable working in a fast-paced, international environment, often requiring shifts that include weekends. The role emphasizes customer orientation, attention to detail, and collaboration with internal and external stakeholders to ensure accurate service delivery and continuous process improvement.
Required Skills
Benefits
Job Description
About Us
Our leading SaaS-based Global Growth Platform™ enables clients to expand into over 180 countries quickly and efficiently, without the complexities of establishing local entities. At G-P, we’re dedicated to breaking down barriers to global business and creating opportunities for everyone, everywhere.
Our diverse, remote-first teams are essential to our success. We empower our Dream Team members with flexibility and resources, fostering an environment where innovation thrives and every contribution is valued and celebrated.
The work you do here will positively impact lives around the world. We stand by our promise: Opportunity Made Possible. In addition to competitive compensation and benefits, we invite you to join us in expanding your skills and helping to reshape the future of work.
At G-P, we assist organizations in building exceptional global teams in days, not months—streamlining the hiring, onboarding, and management process to unlock growth potential for all.
About this Position
As a Support Specialist, you will have responsibility for supporting customers and professionals throughout the region. You will be a part of our Support Team supporting HR, IT, Finance, and benefits queries. In this role, you will handle all day-to-day queries with resolution for all the in-scope verticals.
What you can expect to do:
- Support key employee life cycle processes such as data management, time and expense management, transfers, change requests, employment certification, IT and Finance level 1 support.
- Prepare global HR documentation, i.e. employment contracts, employment contract amendments, benefits enrollment documentation, payroll enrollment documentation, country-specific onboarding guides, resignation letters
- Organize and maintain employee records via our proprietary Platform: input, update and maintain customer & professional personal data, process various forms related to documenting human resources activities such as new hire, change of status, benefits, terminations, etc.•Benefits administration on behalf of customers & professionals
- Serve as the first point of contact for professionals on any HR, IT, or Finance related inquiries
- Communicate effectively both verbally and in written form with professionals and our customers to explain and resolve queries and concerns (via email, phone and other means of communication)
- Communicate and liaise with G-P partners/vendors, including insurance vendors, local service providers, pension providers
- Coordinate with internal Centers of Excellence including IT, Finance, Payroll, Billing, Customer Success Manager, and Sales Support.
- Coordinate with external stakeholders including Regional local service provider (LSP) and Local Payroll provider (LPP).•Assist with payroll preparation by providing relevant data, like absences, bonus and leaves
- Carry out audits and checks on data changes to ensure accurate and timely payment for the professionals
- Participate in the continuous improvement of HR processes and assist in maintaining standard operating procedures and policies up to date & support with company-wide initiatives and projects
What we are looking for:
- 2-4 years of Global Shared Services experience with at least one year of experience in handling HR related Shared Services activities (Hire to Retire Model)
- Strong Experience in Peoplesoft/Workday/ SAP, Any relevant HRMS tool knowledge
- Proficient in both written and verbal English; Resourceful, problem-solving aptitude and thorough knowledge of HR procedures and policies
- Experience in handling real time Chat bot with quicker response time
- Customer oriented with ability to adapt/respond to diverse customer base
- Ability to be at the forefront of the ticketing and help in routing issues as appropriate
- Meticulous attention to detail
- Literacy with MS Office
- Knowledge of labor legislation throughout EMEA/APAC/US region
- Excellent organizational and time-management skills
- Thrives as an Individual contributor but also able to work in international team comprised of team members in different locations and from different cultures and backgrounds
- Ability to work in a dynamic, rapidly changing environment
- Available to work in Dynamic shifts (With potential Weekend support model)
- Ability to manage and meet expected SLAs and KPIs
G-P. Global Made Possible.
G-P is a proud Equal Opportunity Employer, and we are committed to building and maintaining a diverse, equitable and inclusive culture that celebrates authenticity. We prohibit discrimination and harassment against employees or applicants on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other legally protected status.
G-P also is committed to providing reasonable accommodations to individuals with disabilities. If you need an accommodation due to a disability during the interview process, please contact us at [email protected].
Globalization Partners
G-P’s Employer of Record solutions let you plan, hire, and manage teams in 180+ countries in minutes – without setting up new entities – with our #1 Global Growth Platform.
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