Salsify
Technical Consultant - Customer Success
Job Summary
The role involves partnering with customers to ensure successful adoption of the Salsify platform by providing technical guidance, configuring solutions, and understanding business models. It requires building strong relationships with stakeholders, solving diverse challenges, and working collaboratively with cross-functional teams. The candidate should have experience in navigating client complexities and integrating data systems such as PIMs or ERPs. The focus is on delivering measurable value, fostering a positive experience, and driving long-term customer success.
Required Skills
Benefits
Job Description
Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless, and create memorable commerce experiences. Our products provide a competitive edge through experiences that improve brand trust, amplify product differentiation and assortments, increase conversion rate, improve profit margins, and speed time to market.
Learn how the world’s largest brands, including Mars, L'Oreal, Coca-Cola, Bosch, and GSK, as well as retailers and distributors such as E.Leclerc, Carrefour, Metro, and Intermarché use Salsify everyday to stand out on the digital shelf.
At Salsify, we strive to embody an equitable, diverse, and inclusive company culture. We are united across countries, levels, tenures, and a host of other dimensions of diversity. We understand that while work is just one aspect of who we are, a truly inclusive culture accounts for the full authenticity of every single human being that works here.
About the Opportunity
About the Opportunity
We're seeking a dynamic, technically adept, and results-driven professional who will partner with our customers to deliver measurable business value through the strategic adoption and seamless expansion of Salsify across their organizations.
In the Technical Consultant role, you'll work directly with our customers to meet their unique and growing commerce business demands. You will act as a bridge between our Customer Success teams and our customers, providing expert technical guidance, configuration, and advice about the PXM platform to maximize the value our customers derive from our products and services.
How You'll Make an Impact:
- Lead the technical engagement (consult, solution, configure, and execute) of customer technical requests to unblock technical challenges that may block customers from adopting and realizing value with Salsify
- Build strong relationships with key stakeholders within customer organizations, including executives, and end-users, to understand their needs and align our solutions accordingly to deliver results
- Develop a deep understanding of customers’ existing business models and processes to implement Salsify in the most effective, efficient, and creative ways to ensure successful user adoption and overall long-term success with our products
- Work cross-functionally with Customer Success Managers, Renewal Managers, Implementation Consultants, and other teams to ensure customers are set up to achieve established metrics/goals
- Deliver results in helping achieve company GRR, DRR, and positive NPS score targets across PXM customers.
- Deliver engagements on time and within scope
- Grow, maintain, and demonstrate a core working knowledge of an ever-evolving software solution while working collaboratively with colleagues to build shared knowledge
- Drive a consistently positive experience with internal and external stakeholders by guiding and bringing others along
You'll Enjoy This Role If You Have:
- Experience navigating the complexities SMB and large enterprise clients face when launching a new platform
- Passion for making customers successful and excited to work in a customer-centric environment
- Experience problem-solving and can take different approaches to all sorts of challenges, whether they be technical, organizational, internal, customer, or personal
- Curiosity and willingness to learn with the ability to grasp and make effective use of knowledge quickly
- Thoughtfully communicates new concepts to diverse audiences and adapts to changing circumstances
- Confidence driving solutions to challenging customer or internal situations autonomously and understanding when to raise risk and inform relevant stakeholders
- Proficiency in integrating data source systems such as PIMs or ERPs with eCommerce platforms is a bonus
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- We pay market rates, which are competitive and equitable
- We pay based on performance and proficiency, not tenure
- We adjust proactively; when the market moves, we do too
Salsify loves a good success story and it would be our privilege to help write yours! We recognize that talent and potential come in all forms and that years of experience does not guarantee on-the-job effectiveness or leadership potential. Our hiring process involves recognizing a person’s achievements, subject matter expertise, and passion, not just check marks next to a job description. If you have an interest in our roles please do not hesitate to apply - we would be happy to speak with you!
A member of Talent '[email protected]' will be reaching out about next steps if we would like to move forward.
Salsify’s mission is to empower brand manufacturers to win on the digital shelf.
Helping brand manufacturers to win online is what we do. Our culture is who we are. We are empowered. We are positive thinkers. We take action. We care deeply. These values have driven Salsify’s growth and earned the company numerous top workplace awards.
We are headquartered in Boston, Massachusetts and have hubs in Lisbon (Portugal) and Sydney (Australia). If you are excited to work in a fast-paced environment with a team that values agility, curiosity and passion, we want to hear from you!
As part of the hiring process, we may be conducting reference checks with your provided contacts.
Please see our Candidate Privacy Statement for information on the personal data we process in connection with your application.
An Inclusive Place To Work
Salsify does not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. Studies have found that people of color and women do not apply to jobs if they do not meet all the requirements. At Salsify we are committed to empowering a diverse workforce. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Accommodations
Salsify is committed to an inclusive hiring process, and we aim to provide accommodations for persons with disabilities. If you need any accommodations for the application or throughout the interview process please contact [email protected].
Salsify
Drive sales growth and deliver winning shopping experiences with Salsify PXM, the product experience management platform for modern commerce.
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