Harness
Technical Program Manager (Remote - Central Time Zone)
Job Summary
The role involves managing technical onboarding projects to drive adoption of Harness products by partnering with product, engineering, sales, and marketing teams. The candidate will coordinate onboarding processes, track customer progress, and manage escalations, while also influencing product strategy and ensuring customer satisfaction. A strong background in software or systems engineering, project management, and customer engagement is essential. The position offers remote work within the Central time zone and includes flexible benefits such as healthcare, paid time off, and team events.
Required Skills
Benefits
Job Description
About The Role
- Develop and manage end-to-end technical onboarding projects with customers to drive adoption of Harness products.
- Manage and own process working with multiple stakeholders internally and externally, and representing the customer point of view within the engineering organization.
- Manage and own end-to-end customer escalations, from tracking, prioritization to customer communication and feedback.
- Drive and influence technical and product strategy cross functionally that will help reduce complexity of onboarding projects and reduce customer cycle time.
- Design measurements to track impact and drive internal and external process improvements.
- Articulate the technology, requirements, goals, and milestones of your team.
- Help drive product decisions to align with higher company initiatives.
About You
- B.S. in Computer Science or a related technical discipline, or equivalent experience.
- 5+ years of software engineering or systems engineering and/or in technical product/program management experience.
- Experience driving and delivering complex SaaS software from inception to delivery.
- Proficient in project management and issue tracking tools like Jira.
- Experience interacting with external customers and driving programs with customer teams.
- Knowledge of user needs, gathering requirements, and defining the scope.
- Experience operating autonomously across multiple teams and functions demonstrated critical thinking and thought leadership.
- Organizational, coordination, and multi-tasking experience.
- Analytical and problem-solving experience.
- Experience establishing work relationships across multi-disciplinary teams in a different timezone
- Experience with CI/CD pipelines is a plus
Work Location
- This role is open to remote hiring, within the Central time zone.
What You Will Have at Harness
- Competitive salary
- Comprehensive healthcare benefits
- Flexible Spending Account (FSA)
- Employee Assistance Program (EAP)
- Flexible Time Off and Parental Leave
- Quarterly Harness TGIF-Off / 4 days
- Monthly, quarterly, and annual social and team-building events
- Recharge & Reset Program
- Monthly internet reimbursement
- Commuter benefits
The anticipated base salary range for this position is $162,000 - $180,000 annually. Salary is determined by a combination of factors including location, level, relevant experience, and skills. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. The compensation package for this position may also include equity, and benefits. More details about our company benefits can be found at the following link: https://www.harness.io/company/careers.
A valid authorization to work in the U.S. is required
Harness in the news:
- Harness Grabs a $150m Line of Credit
- Welcome Split!
- SF Business Times - 2024 - 100 Fastest-Growing Private Companies in the Bay Area
- Forbes - 2024 America's Best Startup Employers
- SF Business Times - 2024 Fastest Growing Private Companies Awards
- Fast Co - 2024 100 Best Workplaces for Innovators
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.
Note on Fraudulent Recruiting/Offers
We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers.
Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain @harness.io. Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.
If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at [email protected]. You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission’s website (https://consumer.ftc.gov/articles/job-scams), or you can contact your local law enforcement agency.
Harness
Enhance DevOps with AI-Native CI/CD, feature flags, chaos engineering, and cloud cost management to secure & streamline software delivery.
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