FlexHired LogoFlexHired
Logo of Tenable, Inc

Tenable, Inc

Technical Support Engineer (West)

Job Summary

This role involves providing technical support for Tenable's cybersecurity products, including vulnerability assessment and compliance tools. The candidate will troubleshoot customer issues, analyze vulnerability data, and communicate solutions effectively. A background in networking, security, and experience with tools like Nessus and SIEM products is preferred. The position emphasizes customer success, technical expertise, and collaboration across teams.

Required Skills

SQL
Troubleshooting
Programming Languages
Networking
Customer Support
Cybersecurity
Vulnerability Management
Ticketing Systems
Vulnerability Assessment
Network Security
TCP/IP
Linux/Unix
Virtualization
Security Standards
Knowledge Management
Log Analysis
SIEM
Database Technologies
Windows Administration
Bilingual Skills
Certifications
Remote Troubleshooting
Compliance Auditing
Wireshark

Benefits

Equal Employment Opportunity
Disability Accommodations

Job Description

Who is Tenable?

Tenable® is the Exposure Management company. 44,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 45 percent of the Global 2000, and large government agencies. Come be part of our journey!

What makes Tenable such a great place to work?

Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!

Your Role:

Join our Technical Support Team at Tenable where you’ll play a pivotal role in bridging the gap between our products and customers. Solve real-world technical challenges by offering exceptional support for cutting-edge vulnerability assessment and compliance auditing software. Your expertise will shine in complex, multi-layered customer environments. Our suite of products, including Nessus, Tenable One, Tenable.io, Tenable.cs, Tenable.ad, Tenable.sc, and Tenable.ot, offers a diverse range of opportunities. From assisting customers with their first Nessus scanner to guiding them through intricate log correlation and real-time vulnerability analysis, you'll contribute to mitigating cyber risks and closing the Cyber Exposure gap. Join us in delivering top-notch support that makes a difference!

Your Opportunity:

  • Work closely and build relationships with the rest of the Tenable team, including Sales, Customer Advocacy, Research & Development, and Operations
  • Troubleshoot, analyze and address customer technical inquiries and ensure timely problem resolution.
  • Use remote troubleshooting techniques to troubleshoot and correct issues
  • Analyzing vulnerability scan results, system audits, and log events
  • Help customers understand vulnerability scan results, system audits, and/or log events and provide clear, concise, and actionable information to quickly resolve issues
  • Recreate customer software issues in a lab environment for engineering assessment
  • Ensure customer feedback is properly captured and channeled into Product Management and Research & Development
  • Maintain in-depth knowledge of Tenable products and information security best-practices
  • Create and publish solution knowledge for re-use by customers and Tenable employees
  • Continually review personal performance metrics to ensure goals are consistently met
  • May perform other duties and responsibilities that management may deem necessary from time to time
  • Opportunities for career advancement within Technical Support as well as other organizations within Tenable

What You'll Need:

  • Must be based on the West Coast
  • Bachelor’s degree in a technical field (or equivalent experience)
  • Knowledge of networking,TCP/IP Ports and Protocols, Linux/Unix, macOS, Windows administration, patch deployment and system configuration
  • Knowledge of Computer, Network and Application security is a plus
  • Knowledge of Nessus or similar programs is a plus
  • Previous experience in customer support or network security
  • A passion for helping customers succeed
  • Outstanding written and verbal communication skills
  • Strong analytical and technical skills with a strong desire to learn new skills at an accelerated pace
  • Ability to multi-task and manage multiple priorities in a fast-paced environment
  • Ability to sit and work at a computer for extended periods of time
  • Some travel may be required
  • Occasional availability to work weekends and Holidays

And Ideally:

  • Using Nessus and/or other vulnerability management or cybersecurity tools, either professionally or in an academic setting,
  • Experience with ticketing systems (JIRA, Salesforce, Zendesk etc.)
  • Log analysis using a SEIM product (Splunk, ElasticSearch, etc)
  • Database technologies and SQL knowledge (Oracle, MySQL, MSSQL, etc.)
  • Virtualization technology (VMWare, Hyper-V, Amazon AWS, Microsoft Azure, Docker, etc.)
  • Fundamental understanding of programming languages
  • Experience in Industry Security Standards (DISA, HIPAA, CIS, ISO 27001, etc)
  • Experience with or understanding of Certificates and CA’s
  • Basic understanding of reviewing PCAPs with tools such as Wireshark
  • Bilingual candidates are desirable but not required (Spanish, Portuguese, German, French, Mandarin)

#LI-Remote

#LI-MM1

We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact [email protected] for further assistance.


Tenable Data Consent Statement

Tenable is committed to protecting the privacy and security of your personal data. This Notice describes how we collect and use your personal data during and after your working relationship with us, in accordance with the General Data Protection Regulation (“GDPR”). Please click here to review.

For California Residents: The California Consumer Privacy Act (CCPA) requires that Tenable advise you of certain rights related to the collection of your private information. Please click here to review.

Interested in this job?

Application deadline: Open until filled

Logo of Tenable, Inc

Tenable, Inc

Tenable helps you find, prioritize & fix cyber risk, in the cloud and on-prem, using robust security, vulnerability management, and compliance tools.

See more jobs
Date PostedJuly 16th, 2025
Job TypeFull Time
LocationUS - Remote - Washington, US - Remote - Oregon , US - Remote - California
SalaryCompetitive rates
Exciting remote opportunity (requires residency in United States) for a Technical Support Engineer (West) at Tenable, Inc. Offering competitive salary (full time). Explore more remote jobs on FlexHired!

Safe Remote Job Search Tips

Verify Employer Thoroughly

Research the company's identity thoroughly before applying. Check for a professional website with contacts, active social media, and LinkedIn profiles. Verify details across platforms and look for reviews on Glassdoor or Trustpilot to confirm legitimacy.

Never Pay to Get a Job

Legitimate employers never require payment for applications, training, background checks, or equipment. Always reject upfront payment requests or demands for bank details, even if they claim it's for purchasing necessary work gear on your behalf.

Safeguard Your Personal Information

Protect sensitive data like SSN, bank details, or ID copies. Share this only after accepting a formal, written job offer. Ensure it's submitted via a secure company system or portal, never through insecure channels like standard email attachments.

Scrutinize Communication & Interviews

Watch for communication red flags: poor grammar, generic emails (@gmail), vague details, or undue pressure. Be highly suspicious of interviews held only via text or chat apps; legitimate companies typically use video or phone calls.

Beware of Unrealistic Offers

If an offer's salary or benefits seem unrealistically high for the work involved, be cautious. Research standard pay for similar roles. Offers that appear 'too good to be true' are often scams designed to lure you into providing information or payment.

Insist on a Formal Contract

Always secure and review a formal, written job offer or employment contract before starting work or sharing final personal details. Ensure it clearly defines your role, compensation, key terms, and conditions to avoid misunderstandings or scams.

Subscribe Newsletter

Never miss a remote job opportunity. Subscribe to our newsletter today and receive exclusive job alerts, career advice, and industry insights delivered straight to your inbox.