CGS Inc
Technical Support Representative French - PART-TIME
Job Summary
This role involves responding to customer requests for IT technical services in a call center environment. The candidate should have strong technical knowledge of PCs, networking, and troubleshooting, with experience in support of various devices and software such as Windows, iOS, Android, and Cisco VPN. Excellent communication skills and professionalism are essential to ensure customer satisfaction. Prior call center experience and technical certifications are considered a plus, but are not mandatory.
Required Skills
Job Description
Respond to customers' requests for IT technical services, answering questions on the function and use of products within a call center environment. This is a call center, IT help desk position. To be considered, you must have strong technical knowledge of PCs along with critical thinking and troubleshooting skills.
Position Detail:
Screen and handle calls as appropriate.
Type and enter information into a database while a customer is speaking.
Recognize research, isolate, and resolve information system problems.
Recognize customer problems that should be escalated to the next level for resolution following established protocols.
Demonstrate quality communication skills and exhibit a high level of professionalism with extreme sensitivity to customer satisfaction.
Maintain appropriate records and prepare reports as required.
Performs other duties and tasks as assigned by the Team Lead.
Qualifications:
Proficient in French
High School Diploma or the equivalent.
Experience working in technical support and/or education in IT.
Experience using and supporting: iOS, Android, Microsoft Windows 7, Windows 10, Microsoft Office 2010 - 2013, hardware, local and network printers, Outlook, Outlook 365, Cisco VPN, and antivirus.
Experience troubleshooting wireless connections.
Advanced knowledge of Networking.
Ability to utilize various databases consecutively with good typing skills.
A+, Net+ or Help Desk Tech Certification is a plus, but not required.
Call center experience is a plus.
CGS Inc
A global provider of business applications, enterprise learning, and outsourcing services, catering to various industries with tech-driven solutions.
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