CGS Inc
Technical Support Representative - night shift
Job Summary
The role involves providing technical support and maintenance for retail POS systems, including hardware repair and software assistance. Candidates should have experience with hardware setup, troubleshooting, and networking, with a strong focus on POS peripherals. The position requires the ability to work independently, prioritize tasks, and communicate effectively with store staff. A background in electronic troubleshooting and familiarity with POS hardware is essential for success in this fast-paced environment.
Required Skills
Job Description
Technical Support Representative - Night Shift
Job Description:
We are seeking an organized, efficient, and detail-oriented Technical Support Representative. The ideal candidate will possess strong technical expertise and the problem-solving skills necessary to provide effective support and maintenance.
Key Responsibilities:
- Provide comprehensive support, repair, and assistance to retail locations regarding POS software and hardware issues.
- Repair and maintain equipment, including Point of Sale terminals, scanners/scales, printers, drawers, monitors, keyboards, and computers, along with their relevant software.
- Assist in the setup and installation of new hardware and POS-related software.
- Perform troubleshooting on core system remote devices.
- Engage in various computer-related break-fix repairs as needed.
- Effectively manage time, prioritize tasks, and work independently while maintaining strong communication with store staff.
Qualifications:
- Proven experience and knowledge in replacing, configuring, and setting up new hardware and software.
- Strong understanding of POS hardware (including all peripherals)
- Proficient in electronic troubleshooting at the board level, with capabilities to repair terminals, computers, and peripherals at the component level.
- Proficient in networking.
You need to have your own equipment that you can use, including dual monitors and a strong wired internet connection.
If you are a motivated individual who thrives in a fast-paced environment and enjoys problem-solving, we invite you to apply for this exciting opportunity.
Interested in this job?
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CGS Inc
A global provider of business applications, enterprise learning, and outsourcing services, catering to various industries with tech-driven solutions.
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