Extenteam
Training Coordinator - Remote Role
Job Summary
The Training Coordinator is responsible for developing and implementing comprehensive training programs for dedicated team members in the vacation rental and property management industry. The role involves creating engaging multimedia content, managing learning management systems such as Google Classroom, and collaborating with departments to identify training needs. Candidates should have experience in instructional design, content creation, and proficiency with relevant digital tools. The position offers growth opportunities, a flexible remote work environment, and a collaborative, international company culture.
Required Skills
Benefits
Job Description
About Us
We’re Extenteam, a dynamic company revolutionizing the short term vacation rental industry. Our proven business model has generated consistent revenue, and we are now expanding from a professional services model to a scalable tech-based subscription-first model.
As a scaling stage startup, we aim to grow our Monthly Recurring Revenue (MRR) to double our revenue by January 2026 by providing an AI assisted SaaS platform that works for all short term rental businesses regardless of their size.
Extenteam is on a mission to streamline and support vacation rental businesses by providing top-notch solutions, including guest communication and property management support.
We generate revenue through two primary streams:
- Dedicated Team Members: Providing trained overseas talent with a recurring premium model, replacing one-time recruitment fees.
- Tailwind - SaaS Platform: A guest communication Software blended with our shared services team, supporting smaller operators typically with less than 50 units - helping Extenteam increase profitability while growing our product market fit and expanding TAM and service levels.
Extenteam is a small but mighty team of 50 consisting of Sales, Partner Success, Marketing, HR & Recruiting, Engineering, Product and Admin (IT, Data etc). We are spread out across the world but we have hubs in Miami, LA, Medellin, and actively expanding into Europe. Our 50 people core team is supported by 400+ DTMs (dedicated team members) that are servicing our customers.
Our Values:
- Commitment to Excellence: Continuously raising the bar and setting new standards in guest communications and service delivery.
- Exceptional Collaboration: Thriving in a fast-paced, high-performance environment built on clear communication and teamwork.
- Unified Purpose: Aligning behind a shared mission to drive success with an intense focus. One shared consciousness.
- Data-Driven Decision-Making: Prioritizing data and results over emotions when making objective, professional decisions.
- Emphasis on Details: Details matter at every level. Leaders are expected to have a deep understanding of the specifics and adopt a hands-on management style.
Our Leadership Philosophy
Our company embraces a management style inspired by the ideals of "founder mode," as championed by Airbnb’s Brian Chesky. This means a hands-on, visionary approach to leadership, with a relentless focus on innovation, product excellence, and customer-centric decision-making. We encourage proactive problem-solving, direct involvement in key initiatives, and a collaborative, high-performance culture.
To learn more about the "founder mode" philosophy and how it shapes our operations, you can explore this link. Understanding this mindset will provide valuable context for how we operate and what we value in our team members.
Position Overview
The Training Coordinator will be responsible for Developing, implementing, and maintaining comprehensive training programs for our dedicated team members (DTMs). This Role will focus on creating engaging and effective training content that equips our team members with the skills and knowledge needed to excel in their roles serving our partners in the vacation rental and property management industry.
Key Responsibilities
- Design and develop training curriculum and materials for various roles within Extenteam, including Guest services, Reservations, accounting, and other positions
- Create engaging multimedia training content including videos, interactive modules, presentations, and assessments
- Manage and administer the Google Classroom learning management system, including course setup, user management, and content organization
- Migrate existing training content from Talent LMS to Google Classroom while ensuring quality and consistency
- Collaborate with subject matter experts across departments to identify training needs and develop appropriate content
- Develop industry-specific training modules covering vacation rental terminology, systems, and best practices
- Create and maintain a library of standardized training materials that can be customized for specific partner requirements
- Track training completion and effectiveness through reporting and analytics
- Conduct periodic training needs assessments and update materials accordingly
- Support onboarding specialists and HR team with training-related activities
- Stay current with industry trends, best practices, and tools in the learning and development field
- Manage engagement activities for dedicated team members
- Collaborate with all HR departments to assess and foster high satisfaction and retention of dedicated team members.
- Other duties as requested.
Required Qualifications
- Bachelor's degree in Education, Instructional design, HR, or related field
- 2+ years of experience in training development, instructional design, or similar role
- Proficiency with Google Classroom and the Google Workspace suite of applications
- Experience creating engaging video content for training purposes
- Strong skills in content creation using various multimedia tools and platforms
- Excellent written and verbal communication skills
- Ability to explain complex concepts in simple, understandable terms
- Strong organizational skills and attention to detail
- Ability to work independently and manage multiple projects simultaneously
Preferred Qualifications
- Experience in the Vacation rental, Hospitality, or Property management industry
- Knowledge of Adult learning principles and instructional design methodologies
- Experience with video editing software and screen capture tools
- Familiarity with property management systems (PMS) such as Streamline, Track, LiveRez, Hostfully, Hostaway, or Guesty
- Experience working with remote or global teams
- Previous experience migrating content between learning management systems
Technical Skills
- Google Classroom administration
- Video creation and editing software
- Screen recording tools
- Presentation software (PowerPoint, Google Slides)
- Basic graphic design skills
- Learning Management Systems (LMS)
- Assessment and quiz creation tools
- Content authoring tools
What We Offer
- Inclusive, fun, entrepreneurial, fast-growing international company culture
- Growth opportunities within a rapidly expanding organization
- Work/life balance with remote work flexibility
- Opportunity to shape the training and development function of a growing company
- Collaborative environment with a diverse, global team
Extenteam
Extenteam delivers #1 remote staffing solutions for professionals in property management & hospitality - with up to 60% savings compared to local hiring.
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