Transcarent

Travel Coordinator

Job Description

Who we are

Transcarent and Accolade have come together to create the One Place for Health and Care, the leading personalized health and care experience that delivers unmatched choice, quality, and outcomes. Transcarent’s AI-powered WayFinding, comprehensive Care Experiences – Cancer Care, Surgery Care, Weight – and Pharmacy Benefits offerings combined with Accolade’s health advocacy, expert medical opinion, and primary care, allows us to meet people wherever they are on their health and care journey. Together, more than 20 million people have access to the combined company’s offerings. Employers, health plans, and leading point solutions rely on us to provide trusted information, increase access, and deliver care.

We are looking for teammates to join us in building our company, culture, and Member experience who:

Put people first, and make decisions with the Member’s best interests in mind
Are active learners, constantly looking to improve and grow
Are driven by our mission to measurably improve health and care each day
Bring the energy needed to transform health and care, and move and adapt rapidly
Are laser focused on delivering results for Members, and proactively problem solving to get there

About this role

The Travel Coordinator reports to the Operations Manager, Care Support Services and is responsible for providing world-class travel booking support to members and internal teams. In this role, you will be responsible for delivering travel arrangement services to our Members with a strong focus on accuracy and efficiency. Your work will be critical to delivering superior customer care to a rapidly growing member base.

*This is a full-time remote role. Working hours are 9am-5:30pm MT, Monday-Friday

What you’ll do

Serve as a primary travel contact for internal teams including Surgery Care and Cancer Care
Independently manage case workload and complete deliverables timely, accurately, and in accordance with company policies and procedures
Research, recommend, and book accommodations and compile travel itineraries, ensuring preciseness in every detail
Ensure correct and thorough documentation in the CRM system
Develop and maintain strong working relationships with Transcarent vendors and cross-functional teams, while delivering exceptional customer experience to internal and external partners.
Maintain strict confidentiality of all medical records, knowledge and application of HIPAA regulations
Support management by finding and implementing solutions to benefit members and internal teams, improve processes, and create efficiencies
Collaborate and problem-solve with other internal teams such as Care Coordinators, Oncology Nurse Navigators or Revenue & Payment Operations
Demonstrate strong communication skills to effectively manage complex travel situations including last minute changes, unique requests and Member questions

What we’re looking for

Available to work: Monday - Friday, 9:00am - 5:30pm MST
Bachelor’s degree or higher, or equivalent professional experience
1-3 years of hospitality and travel industry experience
Proficiency with Microsoft Office applications and familiarity with other systems (Salesforce, Atlassian – Jira/Confluence, etc.)
Comfortable working independently and as part of a team, with minimal direct supervision
Results-oriented – experience achieving daily metrics and adhering to internal turnaround times
Highly organized and detail-oriented; follows standard policies and procedures, but can adapt and problem-solve through non-standard situations or escalate when appropriate
Comfortable in a fast-paced and evolving organization with a willingness to be flexible and pivot when needed.
Demonstrated ability to remain calm under pressure
Strong communication skills, both written and verbal

Nice to have

Background in healthcare or digital health a plus

As a remote, hourly position, the pay for this role is:

$23.13 - $28.00/hour

Total Rewards

Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity.

Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options.

Our benefits and perks programs include, but are not limited to:

Competitive medical, dental, and vision coverage
Competitive 401(k) Plan with a generous company match
Flexible Time Off/Paid Time Off, 12 paid holidays
Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance
Mental Health and Wellness benefits

Location

You must be authorized to work in the United States. Depending on the position we may have a preference to a specific location, but are generally open to remote work anywhere in the US.

Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out!

Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.