One Pass Solutions, Inc. believes that fitness should be accessible, flexible, and tailored to fit your lifestyle. We provide an all-in-one membership that gives you unlimited access to thousands of gyms, fitness studios, online workouts, and even grocery delivery – all through a single monthly subscription.

With One Pass, you can work out on your own terms. Whether you prefer hitting the gym, participating in live online fitness classes, or exploring on-demand workouts at home, we’ve got you covered. Our large network includes popular gym partners like Anytime Fitness, Crunch, LA Fitness, Orangetheory Fitness, and many others, allowing you to choose how and where you get active.

In addition to fitness, we help you fuel your health journey by offering convenient grocery delivery right to your door, so you can easily access nutritious food and stay on track with your wellness goals.

One Pass Solutions, Inc. was founded in 2017 by Optum, a subsidiary of UnitedHealth Group. In early 2025, One Pass Solutions, Inc. spun off and is now operating as a separate entity.

One Pass Solutions, Inc. has two products,One Pass andOne Pass Select, which is offered through insurance partners and employers.

The Role

The Vice President (VP) of Account Management at One Pass Solutions is a pivotal executive leader responsible for overseeing all aspects of client relationship management, account retention, revenue expansion, and team leadership. This individual will drive the company’s strategic vision for customer success, ensuring that all clients receive exceptional value and service throughout their partnership with One Pass Solutions. The VP will be a key member of the executive team, collaborating cross-functionally to foster a client-first culture and deliver on company growth objectives.

Key Responsibilities

Strategic Leadership

• Expand and articulate comprehensive account management strategies that are meticulously aligned with both immediate business objectives and the company’s long-term vision for growth and client success. Formulate actionable plans that encompass client segmentation, targeted retention efforts, and revenue optimization initiatives, ensuring measurable progress toward organizational priorities.

• Serve as a strategic and inspirational leader, not only setting the direction for all account management undertakings but also championing a culture of innovation that continuously challenges the team to anticipate and exceed evolving client expectations. Promote collaboration across departments, facilitating knowledge-sharing and joint problem-solving for complex client needs.

• Work hand-in-hand with executive leadership on strategic planning processes, conducting in-depth analysis of existing client portfolios to uncover untapped growth opportunities and inform the development of new products and services. Leverage market intelligence, competitive benchmarking, and client feedback to proactively address emerging trends and shape offerings that differentiate One Pass Solutions in the marketplace.

• Take an active role in the annual business planning cycle, collaborating on the establishment of ambitious yet achievable revenue targets, client satisfaction key performance indicators (KPIs), and client retention metrics tailored to the Account Management team. Institute robust monitoring and reporting frameworks to track progress against goals, identify risks, and develop course corrections when necessary, ensuring sustained performance and continual improvement.

Team Leadership & Development

• Recruit, mentor, and lead a high-performing team of account managers, directors, and support staff, fostering a culture of excellence, accountability, and ongoing professional development.

• Design and execute training programs to enhance team capabilities in relationship management, consultative selling, negotiation, and industry-specific knowledge.

• Establish clear performance objectives and conduct regular performance reviews, providing constructive feedback to support continuous improvement and career advancement.

• Champion diversity, equity, and inclusion initiatives within the team and across the company.

Client Relationship Management

• Oversee the management of all key client accounts, ensuring the highest level of satisfaction, retention, and revenue growth.

• Direct the development and execution of tailored account plans for each major client, including strategic business reviews, roadmap alignment, and opportunity identification.

• Build and maintain executive-level relationships with client stakeholders, serving as a trusted advisor and escalation point for critical issues.

• Ensure that all client commitments are met or exceeded, managing expectations and proactively addressing concerns or challenges.

• Lead quarterly business reviews (QBRs) and other strategic meetings with clients, communicating value delivered and future plans.

Revenue Growth & Account Expansion

• Drive client revenue through identification of upsell, cross-sell, and renewal opportunities, working closely with sales, product, and marketing teams to maximize value for both clients and One Pass Solutions.

• Develop and track account growth forecasts, reporting on progress to executive leadership and adjusting strategies as necessary to meet targets.

• Oversee contract negotiations, ensuring win-win agreements that foster long-term partnerships and mutual success.

• Monitor client health indicators and develop proactive strategies to mitigate churn risks and capitalize on expansion potential.

Process Optimization & Technology Enablement

• Continuously refine account management processes, tools, and systems to drive efficiency, consistency, and scalability across the team.

• Champion the adoption of customer relationship management (CRM) solutions, client success platforms, and analytics tools to support data-driven decision making.

• Establish and document best practices for onboarding, engagement, satisfaction measurement, and issue resolution.

• Lead initiatives to gather and act on client feedback, incorporating insights into process improvements and service innovation.

Cross-Functional Collaboration

• Serve as a liaison between account management and other departments, including Sales, Product, Marketing, Operations, and Support, to ensure seamless client experiences and unified messaging.

• Advocate for client needs during product development, influencing the roadmap based on real-world feedback and industry trends.

• Collaborate with marketing to develop client case studies, testimonials, and reference accounts to support business development efforts.

Market & Industry Engagement

• Stay abreast of industry trends, competitive developments, and regulatory changes affecting clients and One Pass Solutions.

• Represent the company at industry events, conferences, and client forums, enhancing the brand and building relationships with key stakeholders.

• Leverage thought leadership to position One Pass Solutions as a trusted advisor and preferred partner in the market.

About You

• Bachelor’s degree in Business, Marketing, Communications, or a related field; MBA or relevant advanced degree strongly preferred.

• 10+ years’ experience in account management, customer success, or client services, with at least 5 years in a senior leadership role within healthcare.

• Demonstrated success in building and leading account management teams

• Proven track record of achieving and exceeding client retention and revenue growth goals.

• Expertise in strategic planning, sales management, contract negotiation, and client relationship building at the executive level.

• Strong business acumen, analytical skills, and financial literacy.

• Excellent communication, presentation, and interpersonal skills, with the ability to influence and inspire stakeholders at all levels.

• Experience with CRM systems, client success software, and business analytics platforms.

• Ability to multitask, prioritize, and thrive in a fast-paced, dynamic environment.

Preferred Attributes

• Experience in managing teams within the Medicare Advantage market including Medicare supplemental vendors.

• Ability to navigate complex client organizations and build consensus among diverse stakeholder groups.

• Passion for client advocacy, relationship building, and service excellence.

• Innovative thinker, open to experimentation and continuous improvement.

• High degree of emotional intelligence, resilience, and adaptability.

Performance Metrics

• Client retention and satisfaction scores

• Account revenue growth and upsell/cross-sell metrics

• Team engagement, retention, and development benchmarks

• Process improvement and technology adoption milestones

• Cross-functional collaboration effectiveness

One Pass Solutions, Inc. commits to provide a work environment free of discrimination and harassment, as well as equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. You may view all of One Pass Solutions, Inc.’srecruiting notices here, including our EEO policy, recruitment agency policy, recruitment scam notice, and important E-Verify information.