Datavant
Vice President, Strategic Accounts
Job Summary
The VP of Strategic Accounts manages customer relationships within the healthcare industry, focusing on revenue retention, growth, and customer satisfaction. They develop account strategies, drive adoption of digital solutions, and ensure service quality through effective communication and risk mitigation. The role requires strong leadership, strategic thinking, and healthcare knowledge, with a significant travel component. The position emphasizes collaboration across teams and maintaining high performance standards to meet client needs and business objectives.
Required Skills
Benefits
Job Description
Datavant is a data platform company and the world’s leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.
Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world’s leading life sciences companies, government agencies, and those who deliver and pay for care.
By joining Datavant today, you’re stepping onto a high-performing, values-driven team. Together, we’re rising to the challenge of tackling some of healthcare’s most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.
The VP, Strategic Accounts is responsible for understanding their assigned customers’ entire business (including their goals, objectives, and initiatives) in order to drive growth, retention and satisfaction. They represent all Ciox products and services, while leading the customer account planning strategy and ensuring assigned customers’ needs and expectations are met by the company.
You Will:
- Be responsible for customer revenue retention and growth
- Growth via bookings in add-on locations and acquisitions
- Retention through contract renewals and renegotiations
- Be accountable and responsible for customer adoption of key innovation initiatives for digitization and margin expansion including global
- Measure and increase overall gross margin
- Establish digital connections and drive adoption of use cases and volume
- Drive adoption of modernized workflows include Global and Remote processing
- Maintain high customer retention and satisfaction as a partner
- Manage Risk and Client Termination/Losses
- Measure and monitor Customer Satisfaction via SBRs and NPS
- Act as Liaison/Single point of contact for the customer
- Develop account plans and account research
- Have regular cadence of conversation at the corporate and local level, including regular site visits and business meetings
- Mitigate risk by understanding the customers expectations and ensuring the right resources are engaged to resolve issues efficiently and effectively
- Identify and drive new sales by understanding the accounts’ business model and offering solutions that complement their growth strategy
- Collaborate with internal teams to deliver on commitments
- Effectively ask Who, What, When, Where, Why and How to understand client’s business, create value, solve problems, and uncover opportunities
- Relentless and proactive focus on delivering current results and growing the business
- Gain a clear understanding of hierarchy and decision processes within a client
- Know who the key influencers are and economic buyers
- In-depth knowledge of technical strategies, pain points, business strategies, corporate goals, and objectives of the client.
- Analyze competitor threats, adept at neutralizing threats, competitive differentiation, and opportunities to partner with other vendors to expand our business footprint of accounts.
- Learn and master the details of all processes and all technology that are used to deliver services to clients.
- Ensure the client relationship is continuously improved through benchmarking, goal setting, timely execution, and superior leadership.
- Strong utilization of SalesForce to include monitoring and documenting member information.
- Understanding and utilization of P&Ls to assist in reducing cost while growing revenue and gross margin.
- Drives feedback loop around positive messaging through NPS, references and referrals
- Work collaboratively with other resources within the organization including Client Executives, Operations, Marketing, Product, Implementation, and the Executive team.
- Preparation and presentation of proposals.
- Demonstrates a solid understanding of the meaningful financial metrics driving the Company business including revenue mix, revenue per business day, labor per payroll day, and labor productivity standards and utilizes this information to manage book of business.
Qualifications:
- Minimum of 5 years management or sales experience in a healthcare environment
- Bachelor’s degree (or equivalent experience) in Business/Health Information Management/Communications or other related field
- Knowledge of HIPAA Compliance Regulations
- Highly effective communication/presentation capabilities of an intangible service to varied levels of decision makers within a healthcare facility from line managers to “C” level executives
- Excellent computer and data analytical skills
- Proficient with Microsoft Office Products
- Strategic thinking & leadership skills
- Must have the ability to make independent decisions
- Must be self-motivated and possess excellent organizational skills
- Knowledge of strategies for hospitals, affiliated clinics, retail healthcare, health plans preferred.
- Ability to travel at least 50%-75% of the time
#LI-BC1
We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.
The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. This role is eligible for additional variable compensation.
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren’t even able to see whether you’ve responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please contact us at [email protected]. We will review your request for reasonable accommodation on a case-by-case basis.
For more information about how we collect and use your data, please review our Privacy Policy.
Datavant
Join Datavant’s network of networks, including 300+ real-world data partners, more than 70,000 hospitals and clinics, and 70% of the top 100 largest health systems.
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