Roo
Account Management - Talent Pool
Job Summary
The role involves managing relationships with veterinary professionals and hospitals to ensure user satisfaction on the Roo platform. Account Managers focus on proactive support, resolving inquiries, and fostering trust-based relationships in a fast-paced, collaborative environment. They work closely with cross-functional teams to meet client needs, improve the user experience, and contribute to community growth. The position emphasizes relationship-building, problem-solving skills, and a client-centered approach to supporting the animal healthcare industry.
Required Skills
Benefits
Job Description
Why Join Our Talent Pool?
By joining our Account Management Talent Pool, you’ll stay in the loop with upcoming roles, potentially becoming part of our dedicated team working to elevate the user experience for hospitals and veterinary professionals alike.
Our Account Managers operate within a collaborative, fast-paced environment focused on proactive support and user satisfaction. Each Account Manager partners closely with Business Development, Finance, and Client Support teams to fulfill immediate needs, resolve user inquiries, and drive high retention numbers from our existing providers on the Roo platform. With an emphasis on responsiveness, problem-solving, and user engagement, our Account Managers help drive the growth of our community through continuous improvement and active, solutions-oriented support.
If you’re energized by relationship-building, thrive in a dynamic environment, and are passionate about making an impact in the animal health space by giving vets another path to support their mental health and ultimately provide the best care for our furry friends, Roo could be an ideal fit for you.
When we’re hiring we’re looking for:
- Client-Centered Advocates: You’re passionate about delivering exceptional experiences for hospitals and veterinary professionals, ensuring their needs are met and that they feel supported on the Roo platform.
- Relationship Builders: You excel at creating lasting, trust-based relationships and are dedicated to fostering a sense of community among our users.
- Proactive Problem-Solvers: With a solution-oriented mindset, you anticipate challenges and address issues swiftly, helping users navigate any situation with confidence and ease.
- Adaptable Team Players: You thrive in a collaborative, fast-paced environment, easily shifting between tasks and working across departments to meet the needs of our providers and hospitals.
- Growth-Oriented Professionals: You see each interaction as an opportunity to learn, improve, and contribute to Roo’s mission.
Typical Roles in the Account Management Team:
- Account Manager - Vet Focus
- Account Manager - Hospital Focus
- Enterprise Account Manager
Why Roo?
Roo is dedicated to creating an inclusive, mission-driven workplace. As part of the Engineering team, you’ll experience:
- Career Development: Stipends for home office setup, continuing education, and monthly wellness.
- Health and Wellness: Comprehensive health benefits, including base medical plan covered at 100%, with options for premium buy-up plans.
- Financial Security: 401K plan to help secure your financial future.
- Celebrating You: Gifts on birthdays & work anniversaries, and opportunities for domestic travel and team-building events.
Our team lives by core values that drive our growth and success: Bias to Urgency, Drive Measurable Impact, Seek Understanding, Solve Customer Problems, and Have Fun!
What happens when I join the Talent Pool?
Your resume will be stored in our ATS and as soon as a role opens up, you’ll be the first to know! In the meantime, you may hear from us from time to time about exciting Roo news - if you don’t wish to receive those updates you’ll be given the option to unsubscribe.
Salaries will vary depending on role, experience level and, location.
- Accelerated growth & learning potential.
- Stipends for home office setup, continuing education, and monthly wellness.
- Comprehensive health benefits to fit your needs with base medical plan covered at 100% with optional premium buy up plans.
- 401K
- Unlimited Paid Time Off.
- Paid Maternity/Paternity and reproductive care leave.
- Gifts on your birthday & anniversary.
- Opportunity for domestic travel, including for regional team building events.
Roo
Roo is the #1 veterinary relief platform connecting the largest network of veterinarians and technicians with hospitals for freelance relief jobs.
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