Clipboard Health
Account Manager
Job Summary
The role involves managing relationships with healthcare facility partners to ensure their success and satisfaction with Clipboard Health's services. Key responsibilities include addressing issues, maintaining communication, and understanding clinical workflows to build trust. Candidates should have strong communication skills, be self-reliant, adaptable, and willing to travel locally. The position offers the opportunity to make a meaningful impact, with benefits such as remote work and unlimited paid time off.
Required Skills
Benefits
Job Description
Why Clipboard Health Exists:
We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing professionals to book on-demand shifts and facilities to access on-demand talent.
About Clipboard Health:
Clipboard Health is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices, Schools, etc).
We are a YC Top Company with a global, remote team of 600+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the US, where tens of thousands of professionals work with us every year.
We are looking for your help to keep growing so we can serve more professionals and workplaces.
To learn more about us, take a look at our website here.
About the Role
An indispensable component of Clipboard Health’s marketplace is its healthcare facility customers. The Account Manager ensures the continued success of the partnership between Clipboard Health and its facility partners, working to deliver an optimal experience at every level of clients’ organizations. The job encompasses being a resource to facilities when issues arise, liaising with corporate-level contacts, and keeping abreast of a litany of important business metrics for each facility.
If you’re an avid problem solver, great communicator, and diligent executor, Clipboard Health is the place for you to continue growing and honing your skills. You’ll be an awesome resource for our customers while continuing to sharpen your business acumen.
This role is primarily remote, with occasional local travel (about 10–20%) to meet with nearby healthcare facilities. Candidates must reside in one of the following locations or be willing to relocate to ensure timely travel: San Francisco, CA; Minneapolis, MN; St. Louis, MO; Jersey City / Newark, NJ; Cleveland, OH; Pittsburgh, PA; or Portland, OR / Vancouver WA
Responsibilities:
- Own a book of business, routinely speaking with assigned accounts, solving issues as they arise, and helping customers stay current on invoices
- Establish credibility and trust with providers and healthcare executives by demonstrating strong business adamant and understanding of clinical workflows in order to build meaningful relationships
- Clearly articulate the value proposition our products to clinical and non-clinical stakeholders and educate on the products’ workflows
- Capture feedback from prospects on their needs, wants, and pains, and share that feedback with product teams to develop our offering
- Work cross functionally with different teams internally to execute excellently on various trials and initiatives we perform with existing customers
Beyond the basics, what will make you successful:
- Extreme Ownership: the buck stops with you, no matter what anyone else did or did not do. You're self-reliant, and can get things done in the chaos that is an early-stage startup scaling quickly
- Extreme Curiosity: you ask "why" 3-5 times in a row for the same problem, digging and digging and not being satisfied until you truly understand the root cause
- Scrappiness: you look for ways through problems and refuse to let obstacles derail your progress. You bring solutions instead of asking ‘what should I do?’
- Fast Paced: You thrive on moving quickly and are highly adaptable to a market that evolves quickly
Qualifications
- Relationship management experience not required but strongly preferred
- Ability to travel 10-20% of the time to local healthcare facilities in your area (Travel and lodging expenses will be covered)
- Excellent verbal and written communication skills
- Willingness to try / lack of fear
- Bachelor's Degree
Benefits:
- Do great work that matters for customers who could really use your help
- Competitive pay
- Unlimited PTO
- Fully Remote
Clipboard Health
We connect professionals with open shifts at top facilities. Facilities get the help they need and professionals get the flexibility, freedom, and great rates to live life to the fullest.
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