Rackspace
Azure Engineer II (AD & Windows exp is mandatory)
Job Summary
The role involves supporting infrastructure support for Active Directory, Azure, and Windows Server within a hybrid cloud environment. Responsibilities include managing user accounts, troubleshooting replication and authentication issues, supporting backup and patching processes, and monitoring system performance. The ideal candidate should have 4–6 years of experience, strong troubleshooting skills, and hands-on scripting knowledge. Certifications such as AZ-104 or ITIL are preferred but not mandatory.
Required Skills
Job Description
Job Summary:
We are seeking a skilledL2 Engineer with solid experience inActive Directory,Microsoft Azure, andWindows Server Operations. The candidate will support day-to-day infrastructure management, incident resolution, patching, backups, and monitoring within a hybrid cloud environment under Rackspace Managed Services.
Core Responsibilities:
1. Active Directory:
·Manage user accounts, groups, OUs, and group policy objects (GPOs).
·Troubleshoot replication issues, login failures, DNS dependencies, and trust relationships.
·Perform domain controller health checks and FSMO role verifications.
·Investigate account lockouts, authentication delays, and Kerberos issues.
·Support AD-integrated services like Certificate Authority and audit policies.
2. Azure:
·SupportAzure Active Directory (Entra ID): user/device management, conditional access, MFA, and SSPR.
·Monitor and troubleshootAzure AD Connect sync failures and identity provisioning issues.
·Handle RBAC access issues, subscription/resource-level permissions, and role assignments.
·Monitor backup jobs and troubleshoot issues viaAzure Backup (Recovery Services Vaults).
·Manage patching compliance viaAzure Update Manager, resolve failed updates.
·Respond to alerts and performance issues usingAzure Monitor,Log Analytics, andDefender for Cloud.
3. Windows Server:
·Troubleshoot DFS namespace and replication issues.
·Execute scheduled patching using WSUS, SCCM, or Azure Update Manager.
·Perform post-patching validation and manage reboots/change approvals.
·Analyze system performance (CPU, memory, disk), Event Logs, and service failures.
·Support basic server roles like File Server, Print Server, and IIS (if applicable).
·Maintain patch compliance and backup readiness for on-prem and Azure-based Windows workloads.
Required Skills & Experience:
· 4–6 years in infrastructure support with a focus on AD, Azure, and Windows Server.
·Strong troubleshooting skills in hybrid identity, authentication, patching, and backups.
·Hands-on with PowerShell scripting for automation and diagnostics.
·Comfortable working in a fast-pacedManaged Services orMSP shared environment.
Certifications (Preferred but not mandatory):
·AZ-104 (Azure Administrator Associate)
·SC-300,MD-102, or equivalent
·ITIL Foundation certification
Rackspace
As a cloud computing services pioneer, we deliver proven multicloud solutions across your apps, data, and security. Maximize the benefits of modern cloud.
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