AuditBoard
Client Support Specialist (Remote)
Job Summary
This role involves assisting clients with product functionality questions, troubleshooting system issues, and collaborating with internal teams to resolve customer problems. Ideal candidates will have experience in technical support within a SaaS environment, strong communication skills, and the ability to analyze and troubleshoot issues efficiently. The position offers opportunities to work remotely or in hybrid settings, with a focus on customer support and service delivery. Additional perks include health coverage, retirement benefits, flexible vacation, and a dynamic work environment.
Required Skills
Benefits
Job Description
Who We Are
Having surpassed $200M ARR and continuing to grow, AuditBoard is the leading audit, risk, ESG, and InfoSec platform on the market. More than 50% of the Fortune 500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: AuditBoard is top-rated onG2.com and Gartner Peer Insights.
At AuditBoard, we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, ESG, and InfoSec platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the sixth year in a row, as ranked by Deloitte!
Key Responsibilities:
We are looking for positive, self-motivated professionals with customer support experience and an affinity for technology products and innovation. In this role, you will be working directly with our active clients assisting with any product feature functionality questions they have for the products your team supports.
Additionally, you will coordinate the delivery of a variety of services offered by our Support team. These services include but are not limited to: responding to inquiries via email tickets and phone, data migrations, live phone training, and reconfiguration. Through your experience in assisting our clients, you will gain a valuable understanding of the needs of our customers. Job duties also include helping troubleshoot any issues in the system that a client may have encountered and working with various internal teams to resolve these issues and/or provide solutions.
Attributes for a Successful Candidate
1-3 years experience in a technical support function
SaaS environment and experience is highly preferred
Proficiency in Excel fundamentals is highly preferred
Confident working in the Eastern and Central Time Zone is highly preferred
Familiarity with the helpdesk ticketing system (ZenDesk experience is a plus)
Bachelor's degree or commensurate combination of education and experience
Ability to analyze and troubleshoot to resolve problems quickly and cost-effectively
Ability to communicate clearly with team members and clients
Excellent interpersonal, verbal, and written communication skills, with emphasis on phone, email, and online communications
Collaborate with development, product management, and customer onboarding functions to care for customers efficiently and effectively
High level of energy, drive, enthusiasm, initiative, commitment, and professionalism
Self-starter with solid organizational and planning skills
Accounting & Audit knowledge is a plus
Open-minded and willing to learn
Our Company Values
Customer obsession: Apply relentless focus on listening to and understanding customers as the core of everything we do
Win, together: Drive to be the best while supporting each other’s success
Gritty resilience: Thrive in a fast-paced and dynamic environment, balancing immediate priorities with big-picture strategic goals
Personal improvement: Stay eager to share insights, seek feedback, and continuously learn
Constant innovation: Challenge the status quo and drive improvements
Perks*
Launch a career at one of the fastest-growing SaaS companies in North America!
Live your best life (LYBL)! $200/mo for anything that enhances your life
Remote and hybrid work options, plus lunch in the Cerritos office
Comprehensive employee health coverage (all locations)
401K with match (US) or pension with match (UK)
Competitive compensation & bonus program
Flexible Vacation (US exempt & CA) or 25 days (UK)
Time off for your birthday & volunteering
Employee resource groups
Opportunities for team and company-wide get-togethers!
*perks may vary based on eligibility/location
Please note that background checks are required. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. This role may have access to highly sensitive data, including employee data, customer data, company financials, and proprietary product information.
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AuditBoard
AuditBoard is trusted by the Fortune 500 for SOX, internal controls, audit management, compliance, and risk management. Learn more.
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