Instacart
Content Excellence Manager
Job Summary
The Content Excellence Manager at Instacart is responsible for overseeing and enhancing the accuracy and quality of product data within the Reporting Catalog, with a focus on CPG expertise. The role involves collaborating with cross-functional teams to manage content, perform data analysis, and implement catalog updates aligned with product changes. Candidates should have experience in catalog management, data systems like SQL and Tableau, and a strong understanding of the grocery and CPG industry. The position offers flexible, remote work options and competitive benefits, emphasizing content quality and operational excellence.
Required Skills
Benefits
Job Description
We're transforming the grocery industry
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.
Instacart is a Flex First team
There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.
Overview
About the Role - We are seeking a diligent and dedicated Content Excellence Manager to join our Commercial Excellence team. This role is an exciting opportunity to utilize expertise in CPG content and data management to enhance the accuracy, quality, and completeness of our Reporting Catalog. You’ll play a pivotal role in improving taxonomy, ownership models, and Catalog data while collaborating with cross-functional teams. This position offers a unique blend of skills focused on CPG expertise, content management, and technical proficiency, with a priority emphasis on CPG expertise. If you are detail-oriented, enjoy problem-solving, and thrive in a dynamic, collaborative environment, this could be the perfect opportunity to make a meaningful impact.
About the Team - The Commercial Excellence Team is focused on creating best-in-class product data and reporting to support our Brand Partners and customers. Through collaboration with Sales, Insights, Data Operations, Engineering, and Catalog teams, we deliver solutions that enhance product content, streamline processes, and elevate overall customer experiences. Joining this dynamic team means being part of a dedicated group that emphasizes innovation, content excellence, and impactful results.
About the Job
- Partner with cross-functional teams to oversee and enhance the Ads Reporting Catalog, ensuring all category, brand, and attribute information is accurate and up-to-date.
- Collaborate with Sales, Insights, Data Operations, Engineering, and Catalog teams to gather and maintain comprehensive product data.
- Analyze Catalog content to improve processes, identify errors, and ensure consistency.
- Implement catalog updates to align with product launches or updates.
- Develop and manage operational processes and team capabilities.
- Troubleshoot and resolve issues related to content and operations workflows.
- Perform quality assurance checks to maintain content integrity and support a best-in-class customer experience.
- Conduct in-depth research on CPG products using internal resources, partner feedback, and industry knowledge.
- Manage data across multiple sources (Excel, Google Sheets, CSV/text files), including ETL processes, data extraction, and summary analysis.
- Advocate for and establish excellence in CPG content management through industry best practices.
About You
Minimum Qualifications
- Bachelor’s degree in Business, Information Technology, or a related field.
- Proven experience in catalog management or a similar role.
- At least 4 years of experience in the Grocery sector, eCommerce platforms, or CPG industry.
- Strong analytical mindset, attention to detail, and ability to work independently.
- Proficiency with data management systems and analysis tools such as SQL and Tableau.
- Excellent written and verbal communication skills.
- Familiarity with industry trends and deep knowledge of key grocery brands and CPG reporting.
Preferred Qualifications
- Experience working with CPG point-of-sale reporting tools such as Nielsen, SPINS, Circana, or Numerator.
- Proficiency in managing data and creating operational workflows across multiple sources (Google Sheets, Excel, etc.).
- Demonstrated ability to prioritize tasks and manage deadlines in a fast-paced environment.
- Experience with data transformation, ETL workflows, and troubleshooting data integrity issues.
- Strong problem-solving skills and a passion for improving accuracy and quality in catalog content.
Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.
Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.
For US based candidates, the base pay ranges for a successful candidate are listed below.
Instacart
A grocery delivery service allowing users to order from local stores and have items delivered by personal shoppers.
See more jobsSafe Remote Job Search Tips
Verify Employer Thoroughly
Research the company's identity thoroughly before applying. Check for a professional website with contacts, active social media, and LinkedIn profiles. Verify details across platforms and look for reviews on Glassdoor or Trustpilot to confirm legitimacy.
Never Pay to Get a Job
Legitimate employers never require payment for applications, training, background checks, or equipment. Always reject upfront payment requests or demands for bank details, even if they claim it's for purchasing necessary work gear on your behalf.
Safeguard Your Personal Information
Protect sensitive data like SSN, bank details, or ID copies. Share this only after accepting a formal, written job offer. Ensure it's submitted via a secure company system or portal, never through insecure channels like standard email attachments.
Scrutinize Communication & Interviews
Watch for communication red flags: poor grammar, generic emails (@gmail), vague details, or undue pressure. Be highly suspicious of interviews held only via text or chat apps; legitimate companies typically use video or phone calls.
Beware of Unrealistic Offers
If an offer's salary or benefits seem unrealistically high for the work involved, be cautious. Research standard pay for similar roles. Offers that appear 'too good to be true' are often scams designed to lure you into providing information or payment.
Insist on a Formal Contract
Always secure and review a formal, written job offer or employment contract before starting work or sharing final personal details. Ensure it clearly defines your role, compensation, key terms, and conditions to avoid misunderstandings or scams.
Related Jobs
Motive