Clipboard Health
Customer Experience Specialist (Non-USA)
Job Summary
This role involves providing fast, accurate, and empathetic customer support to healthcare professionals via chat, voice, and email, resolving issues related to shifts, payments, and platform usage. The candidate should have at least 2 years of experience with customer support tools, CRMs, and collaborative platforms, and be capable of thriving in a fast-paced environment. Key responsibilities include investigating cases, troubleshooting, and supporting onboarding, all while maintaining high standards and values such as ownership and speed. The position requires a reliable internet connection, specific hardware, and a quiet working environment, supporting a fully remote setup.
Required Skills
Job Description
Why Clipboard Health Exists:
We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing professionals to book on-demand shifts and facilities to access on-demand talent.
About Clipboard Health:
Clipboard Health is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices, Schools, etc).
We are a YC Top Company with a global, remote team of 600+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the US, where tens of thousands of professionals work with us every year.
We are looking for your help to keep growing so we can serve more professionals and workplaces.
To learn more about us, take a look at our website here.
Overview
đź“Ť Fully Remote | Global (Excl. USA)
We’re not just supporting customers, we’re powering a movement of over 60,000 healthcare professionals on our platform. At Clipboard Health, our Worker Operations team owns every part of the worker journey. We keep our marketplace reliable, high-performing, and built on trust. At Clipboard, “entry-level” means starting on the front lines but operating with urgency, ownership, and the mindset of a future leader. We’re looking for experienced customer support professionals who want to solve hard problems, build deep operational knowledge, and eventually lead teams of their own. We want to promote internally and that goal always starts with you.
Many of our current leaders started right here, if you’re driven, sharp, and not afraid to grow from the ground up, we want you.
Important Note: We operate 24/7. Each shift consists of 5 days within a 7 day cycle (Sunday to Saturday), with both Saturday AND Sunday availability required to support our peak times and shifts are assigned based on business needs.
Must haves
- Fluent, professional-level English (spoken and written)
- 2+ years of experience in customer support via chat or voice
- 2+ years using CRMs like Zendesk or Salesforce
- 2+ years using Google Workspace (Docs, Sheets, Gmail, etc.) in a work setting
- An ability to thrive in fast-paced, cross-functional environments
- A proactive problem-solver who takes initiative without waiting for direction
- Strong attention to detail and sound judgment, especially under pressure
- A collaborative attitude that contributes to team success
Your Responsibilities
- Deliver fast, accurate, and empathetic support to healthcare professionals across chat, voice, and email, resolving shift, payment, and platform-related issues in real time
- Navigate tools like Zendesk and Salesforce to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation
- Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary
- Personalize communication using macros, proofread carefully, address workers by name, and maintain a confident, helpful tone
- Monitor trends and flag recurring issues or process gaps to improve worker experience and internal operations
- Support onboarding by guiding new workers through platform workflows and helping them gain confidence quickly
- Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction
System Requirements
- Minimum 15Mbps wired internet connection
- Minimum i5 processor or equivalent
- Minimum 12GB Ram
- Quiet working environment
- Steady power and internet connection
Clipboard Health
We connect professionals with open shifts at top facilities. Facilities get the help they need and professionals get the flexibility, freedom, and great rates to live life to the fullest.
See more jobsSafe Remote Job Search Tips
Verify Employer Thoroughly
Research the company's identity thoroughly before applying. Check for a professional website with contacts, active social media, and LinkedIn profiles. Verify details across platforms and look for reviews on Glassdoor or Trustpilot to confirm legitimacy.
Never Pay to Get a Job
Legitimate employers never require payment for applications, training, background checks, or equipment. Always reject upfront payment requests or demands for bank details, even if they claim it's for purchasing necessary work gear on your behalf.
Safeguard Your Personal Information
Protect sensitive data like SSN, bank details, or ID copies. Share this only after accepting a formal, written job offer. Ensure it's submitted via a secure company system or portal, never through insecure channels like standard email attachments.
Scrutinize Communication & Interviews
Watch for communication red flags: poor grammar, generic emails (@gmail), vague details, or undue pressure. Be highly suspicious of interviews held only via text or chat apps; legitimate companies typically use video or phone calls.
Beware of Unrealistic Offers
If an offer's salary or benefits seem unrealistically high for the work involved, be cautious. Research standard pay for similar roles. Offers that appear 'too good to be true' are often scams designed to lure you into providing information or payment.
Insist on a Formal Contract
Always secure and review a formal, written job offer or employment contract before starting work or sharing final personal details. Ensure it clearly defines your role, compensation, key terms, and conditions to avoid misunderstandings or scams.