ABC Legal
Customer Service Representative (Remote)
Job Summary
This role involves supporting active process servers by answering questions, resolving issues, and managing work distribution. The position requires excellent communication skills, familiarity with legal processes, and proficiency in Microsoft Office. It emphasizes customer service and collaboration to identify and improve operational efficiencies. The job offers benefits such as comprehensive medical coverage, retirement plans, and flexible work options, while focusing on ensuring process servers are in good standing and effectively completing dispatched work.
Required Skills
Benefits
Job Description
About ABC Legal Services:
ABC Legal Service is proud to be the national leader in filing service of legal documents. We are growing and are looking for talented new team members to support our growth and solve exciting challenges!
We are a team of 700 with offices in Los Angeles, Dallas, Miami, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer.
Job Overview:
The Partner Experience Specialist provides support to active process servers who are employed or contracted with ABC Legal Services. This support includes answering questions, resolving issues, managing and distributing work, and addressing performance concerns. The Partner Experience Specialist also monitors work that has been dispatched to Sheriff Offices. This position is remote but must be located in PR.
Key Responsibilities:
- Answer inquires and resolve issues from process servers
- Oversees distribution and dispatch of cases to process servers
- Work in Skye (in-house application) to ensure orders are being dispatched and fulfilled
- Monitor process server status to ensure they are in good standing and able to accept and complete work
- Obtain status of orders via phone calls, fax, court docket that have been dispatched with Sheriff
- Collaborate with team members to find broken processes or inefficiencies in daily tasks
- Resolves issues on task board in Skye
Qualifications:
- Customer service or IT experience strongly preferred
- High school diploma or GED required
- Familiarity with Legal Process as plus
- Excellent written and verbal communication skills
- Experience and proficiency with Microsoft Office (Word, Excel)
- Proficiency in English, including strong writing and communication skills, is essential for this role
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!
- Comprehensive Medical, Dental, and Vision coverage
- Competitive salary package
- 401(k) retirement plan with 5% matching
- Orca Card / Transit Stipend
- 10 paid holidays per year
- Referral program
- Work from home flexibility
- Pay Range: $12.00 to $14.00 per hour
Schedule: Full-time, weekends preferred
ABC Legal
ABC Legal provides fast and easy service of process, anywhere. Upload documents to local process servers, watch every step online and receive confirmation.
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