Underdog Sports
Customer Support Associate (Seasonal)
Job Summary
This role involves providing customer support through live chat for a sports gaming company, assisting users with inquiries related to account creation, gameplay, and technical issues across web and mobile platforms. Candidates should have strong communication skills, be proactive problem solvers, and be capable of multitasking in a dynamic environment. Experience with ticketing systems and knowledge of fantasy sports or sports betting are a plus. The position emphasizes delivering high-quality support and ensuring a seamless onboarding experience for users.
Required Skills
Benefits
Job Description
We’re Underdog.
The fastest-growing sports gaming company – ever.
We build innovative games, products, and experiences for American sports fans.
We’re here to shake up the fastest growing industry with bold ideas, custom-built tech, and the drive to win.
Founded in 2020, our team has built four of today’s most widely played fantasy games and launched the Underdog Sportsbook – built entirely in-house with our own technology. That means we control our product, move fast, and create experiences you won’t find anywhere else.
In just over two years, we’ve reached over a $1.2 billion valuation, with investors like BlackRock, Spark Capital, SV Angel, Mark Cuban, Kevin Durant, and Adam Schefter. And we’re just getting started.
At Underdog, we believe that sports are for everyone. Join us.
About the role and why it’s unique:
- Approach user inquiries with a cool, open-minded approach and make sure that their concerns are being fully heard
- Gather information from users in order to efficiently reach solutions by cross-collaborating with teams from several different departments
- Create a lasting impression on every user through transparent, open, and honest communication
- Assist with Tier 1 level customer inquiries ranging from account creation to gameplay explanations
- Show up everyday with a positive attitude and excited to help the team collectively reach its goals
- Deliver exceptional customer support via live chat, addressing inquiries related to account management and financial transactions
- Offer comprehensive technical assistance to both Web and Mobile app users
- Assist in facilitating a smooth and seamless onboarding experience for users, ensuring their successful adoption of the app
Who you are:
- Flexible weekday & weekend availability due to varying shifts
- An optimistic and proactive individual, dedicated to finding solutions
- A versatile team player, adept at navigating diverse situations with ease
- A clear and concise communicator, with an emphasis on writing skills
- A receptive individual who embraces new perspectives and approaches
- An insatiably curious learner, driven to acquire new knowledge daily
- A customer service expert, delivering exceptional support by showcasing deep product expertise
- Proficient multitasker, committed to delivering high-quality work across various tasks
Even better if you have:
- Experience with Intercom (or other ticketing processor systems)
- Fantasy Sports and/or Sports Betting knowledge
- 1-2 years of customer support or related experience
Targeted Start Dates:
- July 14th
- August 4th
Our target starting base salary range for this position is between $18 and $20/hr. The starting base salary will depend on a number of factors including the candidate’s skills and experience, among other things.
#LI-REMOTE
This position may require sports betting licensure based on certain state regulations.
Underdog is an equal opportunity employer and doesn't discriminate on the basis of creed, race, sexual orientation, gender, age, disability status, or any other defining characteristic.
Underdog Sports
A fantasy sports platform offering daily contests and games for sports enthusiasts to compete and win prizes.
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