Affirm
Director of Product Management, Trust & Safety
Job Summary
The Director of Product for the Trust & Safety team at Affirm is responsible for leading initiatives to enhance customer onboarding, identity verification, and secure access across various platforms and partner integrations. The role emphasizes building seamless, customer-centric experiences, optimizing conversion funnels, and collaborating across teams like Engineering, Design, and Risk Analytics. They are expected to have extensive product management experience, technical proficiency, and strong leadership skills to drive growth and innovation. The position offers a remote-first environment with comprehensive benefits focused on employee well-being and development.
Required Skills
Benefits
Job Description
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
As a Director of Product on the Trust & Safety (T&S) team at Affirm, you will play a pivotal role in shaping the future of consumer financial services, commerce, and payments.
The T&S team is responsible for onboarding consumers, verifying their identity, and allowing them to easily and securely access Affirm through our app, Affirm Card and at leading partners such as Amazon, Shopify, Apple Pay and Stripe. We do this by building and optimizing sign-up and sign-in experiences powered by data integrations and risk-decisioning systems to deliver seamless customer experiences.
As the T&S Director of Product, you will lead a talented and ambitious team responsible for our “top-of-funnel” experience, building both Affirm and partner-hosted flows to connect consumers with Affirm’s lending and payment solutions. You should be outcomes driven with a very high bias for action and undaunted by multiple dependencies and constraints. You will align and inspire cross-functional teams including Engineering, Design, Product Analytics, Risk Analytics, Info Security, and Legal/Compliance.
What you'll do
-
Lead thru customer centricity: Hold the quality bar high to ensure experiences are seamless and intuitive to maximize conversion through minimizing customer effort and maintaining customer trust
-
Rigorous prioritization: Align and focus the team on delivering the highest-impact opportunities, continually orientating around outcomes vs. specific outputs (growth hackers welcomed!); have extensive experience optimizing conversion funnels
-
Cross-team collaboration and accountability: Negotiate dependencies with sister teams (in both directions) and ensure timely delivery of commitments to key partners such as Amazon, Shopify and Apple
-
Elevate team capacity: Ensure sufficient urgency, focus and increasing usage of AI tools to continually raise your teams’ velocity, i.e., bring your founder mode!
-
Team development: Foster greatness in your PMs (ICs and managers) and XFN partners, while attracting top talent when needing to up-level roles
-
Incessant curiosity: Actively seek out better solutions and never accept the status quo when innovative ideas emerge; stay current on diverse authentication methods; leverage insights to develop the optimal mix of risk-mitigation strategies to achieve customer, partner and business results
-
Detailed Program Management: Provide visibility into key workstreams and programs, inclusive of experiment/feature pipeline, roadmap, risks, upcoming trade-offs and financial impact from driving the business while mitigating fraud losses
-
Senior Leader Interaction: Interact effectively with senior leaders both internally and externally, presenting insights and strategies that drive our company’s objectives
What we look for
-
10+ years of product management experience in consumer-facing software companies
- This position requires either equivalent practical experience or a Bachelor’s degree in a related field
-
Track record of running high-velocity growth pipelines, turning ideas into experiments, launches and achieving scale in rapid succession
-
Ability to identify product opportunities through data analysis, competitor benchmarking and first-hand experience with analogous financial products
-
Comfortable with front-end, back-end and API technologies
-
Outstanding written and verbal communication with a diverse stakeholder audiences
-
Experience balancing time to market and rigor, striking the right balance between flexibility and consistency, and comfortable communicating priorities
-
An obsession for getting the details right, but also knowing how to ship on time
-
Comfortable in an ambiguous, matrixed organization
-
Experience managing in a remote-first environment, including teams based in Europe
Base Pay Grade - T
Equity Grade - USA 18
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.
Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)
USA base pay range (CA, WA, NY, NJ, CT) per year: $260,000 - $340,000
USA base pay range (all other U.S. states) per year: $230,000 - $310,000
#LI-Remote
Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.
We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:
- Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
- Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
- Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
- ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.
By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.
Affirm
With Affirm, you can pay over time at your favorite brands. No late fees or compounding interest—just a more responsible way to say yes to the things you love.
See more jobsSafe Remote Job Search Tips
Verify Employer Thoroughly
Research the company's identity thoroughly before applying. Check for a professional website with contacts, active social media, and LinkedIn profiles. Verify details across platforms and look for reviews on Glassdoor or Trustpilot to confirm legitimacy.
Never Pay to Get a Job
Legitimate employers never require payment for applications, training, background checks, or equipment. Always reject upfront payment requests or demands for bank details, even if they claim it's for purchasing necessary work gear on your behalf.
Safeguard Your Personal Information
Protect sensitive data like SSN, bank details, or ID copies. Share this only after accepting a formal, written job offer. Ensure it's submitted via a secure company system or portal, never through insecure channels like standard email attachments.
Scrutinize Communication & Interviews
Watch for communication red flags: poor grammar, generic emails (@gmail), vague details, or undue pressure. Be highly suspicious of interviews held only via text or chat apps; legitimate companies typically use video or phone calls.
Beware of Unrealistic Offers
If an offer's salary or benefits seem unrealistically high for the work involved, be cautious. Research standard pay for similar roles. Offers that appear 'too good to be true' are often scams designed to lure you into providing information or payment.
Insist on a Formal Contract
Always secure and review a formal, written job offer or employment contract before starting work or sharing final personal details. Ensure it clearly defines your role, compensation, key terms, and conditions to avoid misunderstandings or scams.