Affirm
Director, Software Engineering, Servicing Platforms
Job Summary
The role involves leading engineering teams responsible for customer-facing servicing platforms, including self-service and resolution systems, to enhance customer satisfaction and trust. The candidate should have extensive experience in managing managers, technical credibility, and strategic thinking to guide multi-year plans. Building a strong, inclusive team culture focused on growth, well-being, and operational excellence is key. The position also emphasizes collaboration across product, operations, and legal teams to ensure platform reliability, compliance, and scalability.
Required Skills
Benefits
Job Description
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
Our Consumer Servicing organization is in search of a Director of Engineering, Servicing Platforms. This role is crucial in leading the engineering group responsible for the foundational technology that drives customer success and satisfaction after their purchase. You will collaborate with a diverse group of cross-functional stakeholders across product, operations, and legal to ensure the platform is reliable, compliant, and scalable. This requires thoughtful leadership across a broad scope of charters, all aimed at ensuring customer satisfaction: you will oversee the self-service and agent-facing systems that empower customers to manage their accounts, resolution flows that turn experiences like disputes and refunds into opportunities to build trust, and our credit reporting platform— a function core to our customers' financial success.
We are obsessed with the customer experience, and you will play a significant role in enabling Affirm to meet our high standards. Join us as we build a respected, enduring financial services brand based on honesty and trust.
What You'll Do
- Own a portfolio of teams and products in service of a key company objective. You will be accountable for its alignment, inspection, and ultimately, the delivery of results through your management team.
- Develop and articulate a multi-year strategy for your organization, proactively charging the territory and creating alignment with partners in Product, Design, and across the business to ensure your vision drives company-level goals.
- Build your team and the next generation of leaders at Affirm with a people-first approach. This means driving the full talent lifecycle while creating a culture of care, psychological safety, and continuous growth for every member of your team.
- Ensure the technical health of your organization's systems. You will champion a culture that balances operational excellence with the pace of innovation, and be accountable for the quality and availability of your services.
- Proactively manage and cultivate the health of your organization, ensuring that delivering results does not come at the expense of your team's long-term well-being.
- Act as a key voice in the broader engineering organization. You'll build strong, collaborative relationships with fellow leaders to resolve complex misalignments and influence the technical direction of the company through close partnership.
What We Look For
- You have a history of delivering results that matter. You demonstrate a clear bias for action, taking ownership of strategic objectives and driving them to completion through ambiguity.
- You are an experienced engineering leader who has spent significant time managing other managers. You don’t just lead teams; you are an expert at growing great managers and are deeply invested in their success.
- You know how to set a long-term vision and see it through. You’ve successfully guided teams through significant ambiguity, whether the challenges were technical, organizational, or strategic.
- You are a proven, people-first team builder. You have a track record of attracting senior, diverse talent and are deeply invested in creating a culture of care and growth, which is reflected in the strong followership you've built.
- You have deep technical credibility. You can command the respect of a senior engineering team and are capable of driving accountability for architecture, system health, and software quality.
- You think like a business owner. You have strong operational and business acumen, with experience in organizational design and prioritizing investments to get the highest leverage.
- You communicate with clarity and conviction, and understand that influence is built on strong relationships. You can build the partnerships needed to get things done in a collaborative environment.
Pay Grade - T
Equity Grade - 18
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.
Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)
USA base pay range (CA, WA, NY, NJ, CT) per year: $300,000 - $380,000
USA base pay range (all other U.S. states) per year: $267,000 - $327,000
#LI-Remote
Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.
We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:
- Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
- Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
- Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
- ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.
By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.
Affirm
With Affirm, you can pay over time at your favorite brands. No late fees or compounding interest—just a more responsible way to say yes to the things you love.
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