E-Commerce Catalog Specialist

What We Do

At C.A. Fortune, we aspire to maintain our position as the nation’s leading consumer brands agency. We realize how fortunate we are (pun intended) to offer comprehensive solutions to our clients. From sales management to marketing, all the way down to insights and e-commerce, our boutique service model offers a breadth of services to our clients.

Who We Are

People. Passion. Purpose. Our people are the core of our business. Our unique boutique service model allows our people to follow their passions with a purpose, all while delivering excellent services to our clients. At C.A., we live and breathe our values. We are fearless and curious innovators who lead with solutions, empower others, and do the right thing, always. We are a family-first organization and recognize the importance of a healthy and flexible work-life balance, a positive support system, and the power of diversity and inclusion.

Overview of the Role

• We are looking for an E-Commerce Catalog Specialist to join a team of operations and platform specialists to help our clients execute winning strategies on Amazon. The E-Commerce Catalog Specialist will act as the liaison between our E-Commerce Client Partnership Team and Amazon to create shoppable product pages, troubleshoot issues, field questions, present solutions, and solve problems for the variety of national brands we represent.
• This role does not require previous Amazon experience; candidates with Amazon experience will stand out. The ideal candidate for this role is digitally curious, has excellent attention to detail, and is motivated by taking tasks through to completion. They enjoy being a part of a team that gets things done, supports each other, and likes to have fun while doing it.
• Fully remote, but if local to Chicago, IL will observe a hybrid schedule (2-3 days in office).
• Schedule: Typical business hours apply; willingness to work on Eastern or Central time zone working hours appreciated.
• Salary range: $50,000 - $60,000 based on experience, qualification and skills.
• Travel required: less than 10%, i.e. industry trade shows, client national sales meetings, E-Commerce Team meetings, and /or any other events.
• At C.A. we’re not looking for perfection, just people that want to commit to a us and grow their careers long-term. We are on a mission to build better brands that inspire healthier lifestyles for consumers and their families. If you’re looking for a sign to apply, here it is!

What You’ll Do at C.A. Fortune

• Collaboration: provide internal support to Client Partnership Managers and other team members, and attend external meetings as a catalog team representative
• Product listing setup: format and upload product details, content, variations, images, and videos
• Product listing maintenance: correct product detail page inaccuracies and execute intentional updates
• SEO: search engine optimization on new and existing product listings
• Upload A+ content and brand store modules
• Fulfillment by Amazon supervision and troubleshooting
• Account health oversight: shipping metrics, inventory issues, listing enhancements
• Compliance: troubleshooting and product document submission
• Correspondence: maintain daily oversight of communication with Amazon Support to ensure issues and problems are corrected promptly

What You Should Bring to the Table

• Bachelor’s Degree and/or similar industry experience
• Experience with a major retailer (brick & mortar or online)
• Strong communication skills: ability to articulate complex concepts and processes in a concise manner
• Strong proofreading skills
• Extremely organized and detail oriented
• Internal motivation to take initiative, learn, and become an Amazon expert
• Team player that can both ask for and offer help
• Demonstrated competency in multi-tasking and problem-solving
• Discipline to work remotely and independently
• Ability to take a project through from creation to completion
• Proficient with all necessary computer-based programs (Outlook, Word, Excel, PowerPoint, SharePoint)

You Will Stand Out if You Have

• Familiarity with Amazon Seller and/or Vendor Central
• Experience with Fulfillment by Amazon process and troubleshooting
• Experience with Vendor Central POs, chargebacks, and shortages
• SEO knowledge and practice
• Copywriting experience
• Experience working in an agency environment

Perks

• 16 days of PTO
• 11 paid company holidays per year
• 2 paid volunteer days per year
• Bonus eligible
• 3 months fully paid parental leave (regardless of gender)
• Medical, dental, and vision
• Paid company life insurance
• 401k with company match
• Summer hours (half day Fridays from Memorial Day through Labor Day)

Come As You Are

C.A. Fortune is committed to making our company more inclusive. Diversity fuels our innovation and better connects us to our clients, our colleagues, and our communities. Based on research, we know that women and other marginalized groups tend to apply to roles only when their experience perfectly matches the job description. That said, we encourage you to apply if you meet the majority of qualifications, especially if this role aligns with your career trajectory.