Governance, Risk and Compliance Lead - Customer Assurance

SUMMARY

Want to help Wiz adopt AI responsibly, scale internationally, and sustain customer trust?

We are seeking a Customer Assurance Lead to grow the EMEA branch of Wiz’s Customer Assurance program within our Information Security organization. The ideal candidate can think like an auditor while talking to a Sales leader about empathizing with a customer.

Reporting to the Customer Assurance Manager, you will ensure customer security and compliance needs are met with thoughtfulness. You will help develop and responsibly govern the team’s use of tools and technologies to scale its capacity, including especially AI-based automations. You will join customer-facing discussions about Wiz’s security and compliance posture, translate security controls for technical and nontechnical audiences, and help evolve our team’s strategy to anticipate customer expectations and industry trends.

WHAT YOU’LL DO

• Evolve Regional Security Expertise: Apply your knowledge of EMEA- and EU-focused security, data, and privacy requirements and trends in regulations, customer expectations, compliance developments, and governance frameworks.
• Support Customer Inquiries: Work closely with the Sales/go-to-market function to respond to customer inquiries such as security questionnaires, one-off requests, customer audits, and related security tasks. (You’ll work normal business hours for your local time zone.)
• Leverage Tools and Technologies: Use and improve tools and technologies to manage increased support requests. This includes evaluation, adoption, and governance of AI tools and features.
• Expand Customer Assurance Function: Expand the customer assurance function internationally, ensuring it scales strategically with company growth while applying best practices.
• Foster Relationships: Develop strong relationships with internal teams and external stakeholders in region to ensure effective collaboration and seamless service.
• Lead Customer-Facing Security Discussions: Join customer-facing discussions during security reviews, audits, RFIs/RFPs, and due diligence processes.
• Translate Technical Controls for Business Relevance: Simplify technical security and compliance controls into clear, business-relevant language for internal users and customers. Follow Wiz’s product releases to anticipate related security and compliance inquiries.
• Manage Customer Security Portals and Trust Center: Support responses to customer questionnaires and help manage security portals (e.g., OneTrust, Whistic, Vanta Trust Center, SafeBase), ensuring speed and accuracy.
• Collaborate with Internal Teams: Partner with internal teams such as Governance and Compliance, Security, Legal, Privacy, Internal Audit, and Product to gather necessary evidence and insights.
• Operationalize Customer Commitments: Ensure commitments related to contracts (e.g., SLAs, data handling, audits) are met.
• Measure Effectiveness: Shape and report metrics to measure our team’s impact on revenue, risk, and stakeholder satisfaction. Provide regular reports to the Customer Assurance Manager and others, ensuring transparency and alignment with business objectives.

WHAT YOU’LL BRING

• Experience: 6+ years of experience in security, including at least 2 years in Governance, Risk, and Compliance (GRC) or customer-facing technical roles. Also, 2+ years of experience in people management is a plus. This role will start as an individual contributor who is also the senior-most position for the team growing in EMEA, with the potential to formally manage others there.
• Customer Security Review Experience: Prior experience supporting customer inquiries, security reviews, audits, contracts, or RFPs within a SaaS or cybersecurity setting.
• Experience in High-Growth Environments: Familiarity with startups or other fast-paced environments is a plus, with the resilience to adapt to ambiguity and rapid change while leveling-up processes and scaling quickly. Ability to build playbooks, tune processes, influence strategy, and measure impact with solid data and an eye on customer service.
• Knowledge of Security, Data, and Privacy Frameworks: In-depth knowledge of frameworks and laws such as DORA, NIS2, SOC 2, CRA, ISO 27001, ISO 42001, NIST CSF, CIS, or GDPR, etc.
• Cloud Security Understanding: Solid knowledge of cloud security, data protection principles, and modern SaaS infrastructure (e.g., AWS, GCP, Kubernetes).
• Strong Communication Skills: Excellent written and verbal communication skills, with the ability to distill and translate complex security topics into understandable language for varied audiences, including high-stakes conversations with customers, auditors, or regulators.
• Cross-Functional Collaboration: Proven ability to work with teams like Legal, Engineering, Product, Sales, and Compliance to drive security initiatives.
• Prioritization Under Pressure: Comfortable managing multiple customer requests simultaneously, with the ability to prioritize effectively under pressure.
• Customer-Centric Focus: Strong commitment to understanding customer needs, building trust, and delivering exceptional service thoughtfully.
• Attention to Precision and Audience: A keen eye for detail, ensuring accuracy in customer responses and compliance documentation.