Head of Banking Operations

Mercury is building a complete finance stack for startups. We work hard to create the easiest and safest banking* experience possible to simplify entrepreneurs' and business owners’ financial lives. You can check out our demo dashboard at www.demo.mercury.com.

Underneath all our products is a massive web of bank partners who hold customer funds and payment rails that keep customer funds moving. That’s where the Banking Operations team comes in - we work to maintain those rails and relationships in order to streamline our collective workflows keeping customers, partners, and Mercury employees happy.

As a Head of Banking Operations, you will lead the strategy, execution, and optimization of Mercury's banking operations ecosystem. This is a pivotal, high-trust role for someone excited by both the systems thinking and regulatory precision needed to deliver effortless customer experiences while ensuring operational excellence, and driving impactful collaborations that align with our business objectives.

You will lead multiple operations teams, drive operational and strategic planning, and define and document new processes. You will also act as a cross-functional bridge between our external partners and the rest of the organization.Your team will own onboarding for our RIA, money movement operations with our partners, and manage customer lifecycle changes ranging from setting up a DACA to compliantly closing an account. You will work on impactful projects to improve the efficiency and effectiveness of banking operations by working directly with our Partnerships, EPD, and Compliance teams.

Secure, reliable, thoughtful, and (perhaps) magical, is how a user should describe banking* on Mercury. Your job is to build and maintain a team that ensures our partner operations can live up to this description.

*Mercury is a financial technology company, not a bank. Banking services provided by Choice Financial Group, Column N.A., and Evolve Bank & Trust, Members FDIC.

You will:

• Build and Scale Operations: Architect and scale the systems, tools, and workflows that support the full lifecycle of Mercury’s partnerships—from pipeline intake to onboarding, activation, measurement, and renewal.
• Drive Cross-functional Execution: Partner with teams across Product, Compliance, and Partnerships to ensure money lands as expected
• Lead with Data: Define, implement, and maintain performance metrics and dashboards that track partnership effectiveness, surface insights, and inform strategic decisions.
• Improve Continuously: Identify bottlenecks, inefficiencies, or risks in partnership operations and implement solutions to improve speed, quality, and compliance.
• Enable Partner Success: Collaborate closely with the Partnerships team to ensure partners are set up for success with clear processes, documentation, and scalable support models.
• Team Leadership: Build, manage, and mentor a growing Banking Operations team to deliver high-impact results and support Mercury’s growth ambitions.

You have:

• 10+ years of experience in banking, payment, or business operations, business operations, ideally at a high-growth fintech or technology company.
• Strong operational mindset with experience designing and scaling systems and processes from zero to one and from one to many.
• Previous experience in a regulated environment, especially banking or fintech, with an understanding of compliance, risk, and data sensitivity considerations.
• Proven ability to lead cross-functional initiatives and influence stakeholders
• Experience building and managing high-performing teams.
• Clear, concise communication and a high degree of ownership, initiative, and autonomy.

The total rewards package at Mercury includes base salary, equity (stock options), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $210,200 - $262,800
• US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $189,200 - $236,500

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. Please see the independent bias audit report covering our use of Covey here.

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