Head of Customer Success (Senior Director)

Sprinto is a leading platform that automates information security compliance. By raising the bar on information security, Sprinto ensures compliance, healthy operational practices, and the ability for businesses to grow and scale with unwavering confidence. We are a team of300+ employees & helping2000+ Customers across75+ Countries. We are funded by top investment partnersAccel, ELEVATION & Blume Ventures and have raised 32 Million USD in funding, including our latestSeries B round.

The Role -

As a Senior Leader of Customer Success at Sprinto, you will define and execute the strategic vision for a global Customer Success organization, ensuring customers successfully adopt a net-new product category in a rapidly evolving industry. This role is critical to driving revenue retention, customer advocacy, and scalable product adoption while positioning the company as the leader / primary challenger in acompetitive market dominated by two well-funded Goliaths, each with funding an order of magnitude higher than ours.

The ideal leader for this position will thrive inboth strategic thinking and hands-on execution. You enjoy being in the trenches, solving complex customer challenges, and uncovering insights that will refine the company’s approach to Customer Success, product adoption, and competitive positioning. As we scale toward $100M ARR and an IPO, your leadership will be instrumental in creating a world-class CS function that operates effectively in a fully remote, high-growth environment.

• Define & Execute CS Strategy for Sprinto: Develop and execute a CS strategy that aligns with Sprinto’s growth goals, optimizing for Adoption, Retention, Expansion, and Advocacy
• Leadership & Team Development: Recruit, mentor, and continue to develop a high-performing, globally distributed CS team that thrives in a fully remote environment while maintaining a culture of customer centricity and excellence
• Drive Adoption in a Net-New Product Category: GRC Automation is a new product category and most customers are using such a product for the first time. The role requires proactive strategies to educate and guide customers through adopting a novel and technically complex product
• Hands-On Customer Engagement: As the market and needs evolve, work directly with key customers to understand new use-cases, their pain points, and influence how the offering evolves to meet market needs
• Cross-Functional Collaboration: Align CS with Sales, Product, and Marketing to continuously refine the product and go-to-market strategy based on real customer feedback
• Customer Success at Scale: Establish data-driven frameworks to track customer health, risk, and success outcomes while implementing scalable processes & automation to drive efficiency, maximize retention, and ensure high NRR in a high-growth environment

• 12+ years inB2B Sales, Solutions, Onboarding, and Customer Success, with at least5 years in senior leadership (managing managers).
• Proven experiencescaling a CS function in a high-growth SaaS environment, ideally beyond$100M ARR.
• Strongcommercial acumen, with a track record of owningrevenue retention and expansion.
• Experience working withtechnical SaaS products and drivingcustomer adoption in a new product category.
• Excellent stakeholder management skills, with the ability toinfluence cross-functional teams and executives.
• Data-driven mindset with proficiency inCS tools, analytics, and automation.
• Experiencehiring and leading remote teams across global markets.

• Remote First Policy.
• 5 Days Working With FLEXI Hours.
• Group Medical Insurance (Parents, Spouse, Children).
• Group Accident Cover.
• Company Sponsored Device.
• Education Reimbursement Policy.