Roo
Hospital Onboarding Specialist
Job Summary
The Hospital Onboarding Specialist at Roo is responsible for guiding new veterinary hospital users through their onboarding experience, providing hands-on training, and understanding their practice needs to maximize platform engagement. The role involves developing educational content, collaborating with marketing to communicate product updates, and acting as a trusted advisor to support hospital growth and success. Candidates should be proactive, client-oriented, and skilled at building relationships, with experience in veterinary practice management or SaaS onboarding being a plus. This remote position offers opportunities for travel, professional development, and working within a mission-driven organization committed to innovation in animal healthcare.
Required Skills
Benefits
Job Description
As a Hospital Onboarding Specialist, you will be the first point of contact for newly acquired hospital users, ensuring they have a seamless onboarding experience with Roo. You will not only provide hands-on training for their hospital account but also take the time to understand their practice needs and identify opportunities to maximize their engagement with Roo’s full suite of hospital support solutions
In this role, you will also contribute to the Roo Education Library, developing engaging and informative "how-to" content, as well as weekly tips and tricks tailored for veterinary practices. Additionally, you will collaborate with the marketing team to highlight product updates and ensure hospitals stay informed about new features and best practices.
This position is remote, however candidates must reside in AL, CA, FL, IL, MD, MI, MN, NY, NC, OR, PA, TX, UT, VA, or WA. Travel encouraged 5% of the time for training, conferences, and events.
- Hospital Onboarding & Success
- Guide newly acquired hospital users through their onboarding journey, ensuring they feel confident using Roo’s platform.
- Develop a deep understanding of each hospital’s needs and identify ways Roo can support their practice beyond relief work.
- Act as a trusted advisor, helping hospitals leverage Roo’s solutions for growth, full-time placements, and continuing education.
- Work closely with the Full-Time Placements, Hospital Success Partners, Enterprise, and Roo Uni teams to connect hospitals with the right opportunities.
- Education & Content Development
- Build and maintain the Roo Education Library, creating fun, engaging "how-to" guides and weekly practice insights in partnership with the marketing team
- Develop educational content that empowers hospitals to optimize their use of Roo’s platform.
- Cross-Functional Collaboration
- Work with the Product Marketing team to ensure hospitals are informed of product updates, new features, and best practices.
- Partner with internal teams to continuously improve the hospital onboarding experience.
- Partner with Sales Ops to track success metrics, measure hospital engagement, and identify areas for improvement.
About You
- A proactive, client-oriented professional who is passionate about supporting veterinary hospitals.
- A creative problem solver who can identify areas of opportunity and turn them into actionable strategies.
- Someone who thrives on building relationships and connecting with hospital users to ensure they succeed with Roo.
- A strong communicator who can distill complex information into engaging and digestible content.
- Experience in veterinary practice management, SaaS onboarding, customer success, or a related field is a plus.
Since we're a remote first company, compensation ranges are based on where you live. Please see below for examples of compensation ranges based on some state averages.
Exact compensation may vary based on skills, experience, and location.
- Accelerated growth & learning potential.
- Stipends for home office setup, continuing education, and monthly wellness.
- Comprehensive health benefits to fit your needs with base medical plan covered at 100% with optional premium buy up plans.
- 401K
- Unlimited Paid Time Off.
- Paid Maternity/Paternity and reproductive care leave.
- Gifts on your birthday & anniversary.
- Opportunity for domestic travel, including for regional team building events.
Roo
Roo is the #1 veterinary relief platform connecting the largest network of veterinarians and technicians with hospitals for freelance relief jobs.
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