Honor
Inside Sales Manager
Job Summary
The role involves leading and developing a high-performing inside sales team focused on home care services within the senior care industry. The candidate will be responsible for coaching team members, managing sales metrics, and optimizing sales processes to achieve revenue goals. Prior experience in sales management, especially in high-volume environments, and strong leadership skills are essential. The position supports remote work, offers comprehensive benefits, and emphasizes a client-centric, empathetic sales culture.
Required Skills
Benefits
Job Description
Honor exists to expand the world’s capacity to care.
We’re combining high tech with high-touch to deliver better home care for aging adults, better jobs for Care Professionals, and entirely new offerings to support the aging journey, at scale.
Founded in 2014, and now a Series E funded “Unicorn” valued at over $1B, Honor leads the world’s largest home care network with the most advanced care platform. Our August 2021 acquisition of Home Instead has created a global company that’s revolutionizing how society cares for older adults, their families, and Care Professionals.
The Honor Care Platform combines local care and the most advanced technology to bring the highest quality care to more aging adults.
Grow at Honor as part of a united team where everyone shows up authentically, shares ideas bravely, and solves complex problems!
About the Work:
This role is responsible for driving business growth, developing high-performing sales professionals, and overseeing consultative sales efforts to match clients with home care services that meet their needs. The Sales Manager will play a critical role in achieving revenue goals while supporting Honor’s mission of delivering exceptional in-home care.
As a Sales Manager, you foster a customer-centric culture, ensuring your team is empathetic, service-oriented, and dedicated to meeting client needs. You lead by example, emphasizing active listening and clear communication to help customers find the right support. With a strong belief in and advocacy for our services, you empower your team to confidently demonstrate their value to others.
Responsibilities
- Lead, mentor, and motivate the sales team to exceed performance objectives and be a key driver of talent development for the sales team, including tailored coaching and personalized growth plans.
- Monitor sales metrics and analyze trends to ensure consistent results and drive revenue and achieve team quotas.
- Demonstrate ability to improve individual and team performance results through coaching
- Use CRM data and performance metrics to drive targeted coaching and optimize team conversion.
- Achieve all performance targets as determined by the company
- Effectively interview, hire, and train high-performing sales representatives
- Responsible for creating a team culture that starts with the client and works backwards.
- Manage day-to-day sales performance of all team members and deliver timely feedback on results.
- Drive accountability and consistent performance management for results within the team
- Manage day-to-day operational processes while assessing effectiveness and making recommendations for improvement.
- Responsible for identifying and addressing inefficiencies in sales processes and tools.
- Conduct regular coaching, training, and delivery of performance feedback to team members to enhance their skills and productivity.
- Maintain high employee engagement in a remote work environment
- Ensure correct usage and optimization of CRM and other sales applications for data-driven decision-making for sales success.
- Reports directly to the Sr. Sales Manager and has a 1:15 ratio of employees to lead, mentor, motivate and conduct performance management.
About you:
To succeed in the role, you’ll need:
- An understanding of the aging population, their needs, and a genuine passion for connecting them with the right support. Experience in home healthcare, senior care, or a related industry is highly beneficial, but not required
- Proven ability to lead a high-volume sales environment, ensuring the team effectively manages 75-90 calls per day while maintaining quality customer interactions.
- Strong coaching skills to develop team members' verbal and written communication, helping them build meaningful connections with customers.
- Expertise in training and guiding the team to explain services persuasively and confidently ask for customer commitment.
- A passion for sales leadership and a dedication to delivering exceptional service through a consultative approach.
- The ability to create a client focused, positive, and empathetic sales culture that delivers top notch service and outcomes.
- The ability to analyze sales metrics, use tools effectively, and make strategic decisions based on data insights.
- 2+ years leading a quota-carrying inside sales team with full accountability for performance metrics.
- Demonstrated success coaching team members to exceed KPIs in a high-volume, consultative sales environment.
- Use CRM data and performance metrics to drive targeted coaching and optimize team conversion.
Education/Experience Requirements
- Completion of 4-year bachelor’s degree or equivalent experience
- 2+ years of inside sales management experience preferred
- 3+ years of sales experience
- Remote leadership experience preferred
- Strong leadership qualities with the demonstrated ability to coach, develop and motivate a large team
- Experience executing sales plans and reviewing metrics
- Demonstrated ability to implement and train sales teams in strategic selling techniques
- Ability to work some evenings and weekends
#LI-DNI
Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training.
Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.
What’s next?
Honor is remote friendly! We're hiring across the U.S., with an entirely virtual interview and onboarding process. Most of our positions are remote/work from home and do not require permanent relocation. As conditions allow, we have office space for in-person collaboration in our San Francisco Bay Area, CA, Austin, TX, and Omaha, NE hubs. If you're looking for a great job that offers you the opportunity to work from home, we'd love to talk to you.
Want to know more about why Honor is a great place to work? Check out our perks!
At Honor, we put people first. Our leadership culture is guided by Leadership Principles that prioritize integrity, compassion, and excellence. We offer a unique opportunity to lead with purpose and make a meaningful impact no matter your role.
Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.
Honor
Learn how Honor's highly trained Care Professionals provide the best, most compassionate home care services to aging adults in their own homes.
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