DistantJob
Level 3 MSP Engineer
Job Summary
This role involves providing expert-level support for Microsoft 365, Azure, and endpoint security, with a focus on optimizing and securing client environments. The engineer will lead technical projects such as SharePoint migrations, Intune deployments, and security implementations, while resolving complex technical issues through systematic troubleshooting. Key skills include proficiency in Microsoft 365 applications, security protocols, scripting, and client communication, supported by experience in managed service provider settings. The position emphasizes continuous learning, adaptability, and delivering exceptional service to clients.
Required Skills
Benefits
Job Description
We're on the hunt for a Level 3 Support Engineer!
Our client is a leading Managed Services Provider that has been in the industry for nearly fifteen years. They like to think of themselves as a community-centered organization: they have clients in different sectors within their region, and their mission is to help them succeed. Their values? To do it with empathy - they want to deliver friendly, caring, and responsive service 100% of the time.
This role combines hands-on technical expertise with client-facing project leadership, focusing on Microsoft 365 ecosystem optimization and security enhancement.
What will your responsibilities be?
- Deliver expert-level support for Microsoft 365, Azure, endpoint security, and modern workplace solutions
- Lead technical projects including SharePoint migrations, Intune deployments, and security implementations
- Resolve escalated technical issues with systematic troubleshooting approaches
- Create comprehensive documentation and communicate effectively with clients at all technical levels
- Participate in project planning, scope management, and timeline development
What skills will you need?
-
MSP Background
Experience supporting multiple clients simultaneously, preferable in a managed service provider setting
Proficiency in time tracking and project estimation -
Microsoft 365 Core Expertise
SharePoint Online: Template deployment and Teams integration
Intune/Autopilot: Device management and policy configuration
PowerShell: Regular scripting for automation and troubleshooting
Email Systems: Migration experience, DNS management (SPF, DKIM, DMARC), spam protection
Security: Microsoft Defender and Purview experience preferred
Compliance: M365 tenant hardening and security best practices - Communication & Collaboration
Exceptional English communication skills (verbal, written, documentation)
Experience with ticketing systems and professional client interaction
Preferred Additional Skills
- Security services: vulnerability scanning, DLP, zero trust principles
- Virtualization: Azure Virtual Desktop, Docker, VMs
- SASE and SIEM/SOAR concepts
Professional Attributes
- Continuous learner: Actively engaged in training, certifications, or professional communities
- Adaptable: Flexible approach to changing requirements while maintaining quality
- Results-focused: Prioritizes client outcomes over technology deployment
- Detail-oriented: Systematic documentation and delivery processes
Work Requirements
- Schedule: Available during Pacific Time business hours (8:00 AM - 5:00 PM PT)
- Flexibility: Responsive during client emergencies
What We Offer
- Tight-knit team of experienced technical professionals
- Exposure to diverse technologies and industries
- Long-term growth potential with performance-based advancement
- Opportunity to make meaningful improvements to client environments
if this sounds right for you, use the form below to apply!
DistantJob
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