Manager, Accounts Receivable

About Radicle Health:

Radicle Health is a collection of human services software products created and designed to foster collaboration and experimentation across our teams so that we can collectively better serve our communities. We believe technology is at the root of success in the human services sector, but that no single system can meet the needs of every agency. So we’ve built Radicle Health around this guiding principle. Our products are 100% committed to their customers and the individuals their customers serve. But under one roof, our teams can learn from each other, can more quickly test ideas, and can think holistically about our communities and the people at the center of those communities. Learn more at www.radicle-health.com

Who you are:

Required:

• 5+ years of experience in Accounts Receivable or Revenue Operations, with at least 2 years in a managerial role.

• Strong understanding of SaaS billing and collections processes.

• Advanced Excel and data reconciliation skills.

• Excellent communication, organization, and problem-solving abilities.

Preferred:

• Experience in a high-growth, multi-entity environment (healthcare or software industry preferred).

• Familiarity with ASC 606 revenue recognition.

• Exposure to payment application workflows across platforms (e.g., Ramp, Chase, Bill.com).

• Prior involvement in acquisition integration or ERP migration projects.

• Experience with AR systems such as Maxio (Chargify), Salesforce, Sage Intacct, and Bill.com.

What you’ll be responsible for:

1. AR Operations & Process Ownership

• Oversee the full-cycle accounts receivable process including invoicing, collections, cash application, customer account reconciliation, and reporting.

• Ensure timely and accurate billing across multiple products and revenue streams, including SaaS, professional services, and variable-fee RCM arrangements.

• Coordinate closely with cross-functional teams (Sales, Customer Success, Operations) to validate contract terms, customer setup, and billing triggers.

• Develop and enforce best practices to improve billing accuracy, reduce errors, and shorten invoice-to-cash timelines.

• Own documentation and implementation of AR policies, internal controls, and standard operating procedures aimed at reducing DSO.\

1. Systems & Data Management

• Maintain and enhance invoicing and revenue workflows in Maxio/Chargify, Salesforce, and Sage Intacct to support clean and timely billing.

• Manage and optimize integrations between systems to ensure data integrity and alignment with revenue recognition standards.

• Collaborate with the Controller to streamline reporting, automate routine processes, and implement dashboards to monitor DSO trends and AR performance.

1. Collections & Customer Communication

• Lead proactive and strategic collections efforts to reduce outstanding balances and improve cash flow.

• Analyze AR aging reports to identify root causes of delays and implement targeted actions to resolve issues.

• Establish and track customer payment behavior, set credit policies, and conduct risk assessments to inform collection prioritization.

• Build strong relationships with customer finance contacts and serve as the first point of escalation for AR-related issues to facilitate faster resolution and reduced DSO.

1. Team Leadership & Coordination

• Supervise and mentor AR staff or contractors, setting clear expectations around timeliness, accuracy, and collections performance.

• Assist in onboarding and training new team members or accountants supporting AR, with an emphasis on DSO reduction strategies.

• Coordinate AR-related tasks during the month-end close, ensuring all receivables are recorded, reconciled, and reported in accordance with deadlines and DSO targets.

1. Strategic Projects

• Support pricing and packaging initiatives by structuring SKUs and invoice logic in Maxio for greater invoice clarity and improved payment timeliness.

• Contribute to post-acquisition integration efforts by harmonizing AR processes and accelerating cash collection.

• Identify and execute on opportunities to improve billing transparency, enhance system data structures, and implement KPIs—including DSO monitoring—to drive operational improvement.

What we offer:

• Unlimited PTO policy

• Competitive medical, dental, and vision healthcare coverage

• 401k matching

• Paid holidays

• Volunteer time off

• Paid parental leave

• Remote work stipend

• Compensation: $75,000 - $100,000

• Location: Remote

Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. More information about the salary range specific to your working location and other factors will be shared during the hiring process.

Radicle Health is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Radicle Health does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy.