Wiz, Inc.
Manager, Associate Technical Account Management, East
Job Summary
The Regional Manager of Associate Technical Account Management leads a team focused on driving adoption and success for cloud security solutions within a large customer base. The role involves overseeing reactive and proactive customer engagement strategies, managing escalations, and collaborating with cross-functional teams to ensure customer satisfaction and retention. Candidates should have extensive leadership experience in cybersecurity, cloud computing, or related fields, along with strong technical, strategic, and communication skills. The position emphasizes developing scalable solutions, fostering customer relationships, and promoting best practices in cloud security.
Required Skills
Benefits
Job Description
Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent.
Our Wizards from over 13 countries work together to protect the infrastructure of our hundreds of customers, including over 45% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster.
As the Regional Manager of Associate Technical Account Management, you will report to the Regional Director of Customer Success for Americas. You will lead a newly created team of Associate Technical Account Managers (TAMs)
Our Scaled Customer Success approach balances two distinct workflows, and as the TAM Manager, you will oversee the strategic execution of both. The primary engagement model is reactive, where your leadership will guide the team in monitoring dashboards for risk signals and collaborating with account teams to deliver targeted interventions. You will empower your team to lead impactful sessions addressing adoption barriers, deliver targeted training programs, facilitate feature request collection, conduct insightful usage pattern analysis, and ensure seamless technical support coordination across their assigned accounts.
While the initial focus will be on effectively managing reactive engagements, you will also champion the development of proactive strategies that create one-to-many impact across the customer base. This involves identifying trends and patterns across customer engagements, driving the creation of scalable solutions that benefit multiple accounts simultaneously, and overseeing the development of standardized resources that proactively address common challenges. Your leadership in this dual approach will ensure the efficient resolution of immediate customer needs while strategically expanding our influence and value delivery across the broader portfolio.
WHAT YOU’LL DO:
- Lead and develop a team of Associate TAMs focused on driving adoption and success across a large customer pool, ensuring their individual growth and impact.
- Champion the voice of the customer within your region, proactively highlighting successes and raising risks to internal teams.
- Contribute as a key member of the regional Extended Leadership Team, collaborating with cross-functional leaders to drive regional customer success.
- Partner with Global Scaled TAM teams to define, implement, and continuously improve best practices and the overall model.
- Own and drive the achievement of key performance indicators (KPIs) related to adoption, security risk reduction, customer health, and retention, consistently striving to exceed targets.
- Strategically promote the full adoption of the Wiz platform and the democratization of security practices within customer environments.
- Collaborate with global Customer Success peers to develop and execute a unified global strategy focused on excellence.
- Serve as the primary point of escalation for critical customer situations within your assigned base.
- Maintain a strong technical understanding of the Wiz platform, cloud computing, cybersecurity, and the broader IT ecosystem to effectively guide your team and advise customers.
- Enable customers to secure their cloud deployments by proactively advising on cloud security best practices throughout their journey with Wiz.
- Collaborate proactively with our Partners and Channel team to ensure positive customer outcomes.
- Act as a passionate advocate for our post-sales customer experience, articulating the value of our support packages to prospects when necessary.
- Stay current with cloud and cybersecurity trends and our product roadmap to anticipate future customer needs and proactively prepare your team.
WHAT YOU’LL BRING:
- 5+ years of leadership experience, running scaled or digital touch teams in the cybersecurity, containers, and/or cloud computing markets.
- Knowledge of cloud computing and ideally, hands-on experience with building and operating cloud infrastructure.
- A highly consultative and strategic mindset, setting ambitious goals and innovating to achieve them.
- Proven track record of working with customers at senior levels (ideally up to CxO level) in a Customer Success, Support, Service Delivery, TAM, and/or Professional Services role.
- Experience managing customer escalations and balancing customer expectations with design and business requirements.
- Excellent written and verbal communication skills.
- Strong organizational and time management skills.
- Thorough understanding of cloud platform features, capabilities, and best practices for securing and building on the cloud.
- Ability to thrive in ambiguity and be a self-starter, self-directed, and independent thinker.
- Ability to multitask and work in a fast-paced environment.
Benefits
Wiz offers a competitive package of benefits and programs to support you and your family. Below provides a description of our current benefits for employees in the US. Specific benefits may vary by location.
Health & Welfare Benefits
- Medical, dental and vision insurance
- Home Office Setup reimbursement
- Flexible Spending Accounts
- Monthly Connectivity reimbursement
- Employee Assistance Program (EAP)
Financial Benefits
- Short- and Long-term Disability Insurance
- Life & Accident Insurance
- 401(k) Retirement Savings Plan (with employer match)
Time Off
- Flexible paid time off + 11 paid holidays
- Paid leave programs, including parental, pregnancy health, medical and bereavement leave
Compensation
Starting compensation will be determined based on various factors, including but not limited to, the candidate's job-related experience, skills and geographic location. Your Talent Partner can share more about the specific salary range during the hiring process.
This role is eligible to participate in Wiz’s equity plan and may also include incentive compensation.
The annual base salary range for this full-time position is listed below.
Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz's Privacy Policy.
Wiz, Inc.
Wiz is the unified cloud security platform with prevention and response capabilities, enabling security and development teams to build faster and more securely.
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