DoorDash
Manager, QA Strategy & Expansion
Job Summary
The role involves leading the expansion of Quality Assurance (QA) systems into new areas such as Fraud, Integrity, and Risk by collaborating with product, operations, machine learning, and engineering teams. The manager will define requirements, develop scalable systems, and influence the QA technology roadmap to improve quality measurement and automation. Candidates should have over six years of experience in program management, strategy, operations, or product-oriented roles, with strong skills in cross-functional project execution and building new processes from scratch. The position emphasizes structured thinking, impact-driven execution, and experience with technical systems and conversational analysis tools.
Required Skills
Benefits
Job Description
The Performance Excellence team is transforming how DoorDash measures and improves quality. We’re building a scalable, automated QA system that delivers real-time insight into every customer interaction—powering faster decisions, better coaching, and a safer experience for customers, Dashers, and merchants. We’ve proven success in support and are now expanding our quality coverage into high-impact domains like Fraud, Integrity, and Risk.
As Manager, QA Strategy & Expansion, you’ll lead cross-functional initiatives to bring structured QA systems into new, complex parts of the business. This is a structured generalist role, ideal for someone who excels at driving clarity, building programs from scratch, and working across technical and non-technical teams. You’ll guide initiatives from strategy through implementation—defining new metrics, launching scalable systems, and helping shape the future of QA at DoorDash. You’ll also influence the QA tech roadmap to ensure we’re investing in the right tools and infrastructure for scale.
You’ll report into the Senior Manager of QA Design & Enablement on our Performance Excellence team within the Customer Experience organization.
- Lead strategic initiatives to expand QA systems into new areas like Fraud, Integrity, and Risk
- Partner with Product, Operations, ML, and Engineering teams to define requirements and deliver scalable, high-impact quality programs
- Help shape the long-term QA tech roadmap and prioritize key investments in automation and infrastructure
- Bring clarity and structure to ambiguous problems, aligning stakeholders and driving execution end-to-end
- Build systems, workflows, and documentation that make new QA capabilities measurable, actionable, and sustainable
- You have 6+ years of experience in generalist roles such as program management, strategy, operations, or product ops
- You’re a structured thinker who thrives in ambiguity and can turn vision into execution
- You’ve led cross-functional programs that span technical and business teams
- You bring strong analytical and project management skills, with a bias for clarity, impact, and velocity
- You have experience launching new systems, processes, or capabilities from scratch
- Hands- on experience with OpenAI/ChatGPT prompt design or large-scale conversational analysis is a strong asset
- You’re passionate about building systems that improve quality, trust, and performance at scale
We expect this position to be filled by 9/23/25.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
Compensation
The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.
In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.
DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
To learn more about our benefits, visit our careers page here.
See below for paid time off details:
- For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
- For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
DoorDash
A food delivery service connecting customers with local restaurants and providing on-demand delivery through a network of drivers.
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