Manager, Revenue Cycle Management Operations

Who are we and why should you join us?

BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy in across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution.

As the Manager, Revenue Cycle Management Operations at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way.

What are we looking for?

We are seeking a candidate to lead the development and optimization of processes that drive reimbursement and operational efficiency for our newly formed revenue cycle department. This role will heavily work with vendor staffing partners to create processes and drive accountability. This role will also collaborate with internal cross-functional teams to implement automation and process improvements to support revenue cycle tasks.

The ideal candidate will bring significant experience in end-to-end revenue cycle management, with a focus on mental health and telehealth, and the ability to shape and execute strategies in a dynamic, fast-paced environment. If you thrive in a growth-oriented company with high autonomy and a commitment to excellence, we encourage you to apply.

What will you do?

• Develop operational processes that align with revenue cycle management best practices aiming to maximize reimbursement
• Drive accountability with technical and staffing vendors supporting eligibility, billing, and follow-up activities
• Partner with Product, Service Success, and Clinical Operations teams to build automation, optimize processes, and ensure seamless integration and use of systems, tools, and technology to support common RCM tasks
• Manage metrics and analytics programs to help the leadership and team members make data-backed business decisions
• Develop and implement standard operating procedures for the workflows you create to enable the team to execute on them effectively and scalably

What will you NOT do?

• You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success.
• You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do.
• You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here!
• You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really.

Can I work remotely?

Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our San Jose, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel.

Requirements

• Minimum of 4 years of experience in the healthcare space, preferably in an operations, provider vendor management, consulting, or similar style role
• Significant understanding of end to end revenue cycle process and common pain points that cause reimbursement issues from payers
• Exposure to clinicians that provide mental health and/or telehealth services
• Comfortable with ambiguity and seeks opportunities to shape operational strategy and initiatives
• Thoughtful and operationally excellent to set up processes and frameworks to achieve individual and team success
• Desires an environment that fosters growth through open feedback and high autonomy
• Believes in our company's mission to provide professional, affordable, and personalized therapy in a convenient online format

Benefits

• Remote work with regular in-person bonding experiences sponsored by the company
• Competitive compensation
• Holistic perks program (including free therapy, employee wellness, and more)
• Excellent health, dental, and vision coverage
• 401k benefits with employer matching contribution
• The chance to build something that changes lives – and that people love
• Any piece of hardware or software that will make you happy and productive
• An awesome community of co-workers

The base salary range for this position is $100,000 - $150,000. In addition to the base salary, this position is eligible for a performance bonus and the extensive benefits listed here (subject to eligibility requirements): Teladoc Health Benefits 2025. Total compensation is based on several factors – including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable to all full-time positions.

At BetterHelp we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, color, national origin, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status.