New Business Account Executive North Asia

See yourself at Twilio

Join the team as our next New Business Account Executive for our Communications Business.

About the job

Twilio is growing rapidly and we are always actively seeking for New Business Account Executives to play a key role in growing the business further in Asia. As our new New Business Account Executive, you will be responsible for prospecting, solution selling, and acquiring G2K Enterprise accounts in Hightech and Retail for North Asia, specifically focusing on Hong Kong or China Chuhai business. The Enterprise Sales team is a strategic component of our go-to-market strategy. Our customers are often application owners, product managers, line of business executives, CXO’s, Head(s) of innovation, omni-channel and digital strategy partners at some of Asia's largest companies.

If you're someone who thrives in a fast-paced environment, has a passion for technology, and wants to be part of a remote-first, globally inclusive culture, we want to hear from you!

Responsibilities

In this role, you’ll:

• Be responsible for new customer acquisition, while being assigned a quota for net new bookings.
• Own highly analytical and consultative sales cycles to win business in competitive vendor sourcing cycles with Twilio’s messaging, user authentication & identity, voice, email and contact center solutions.
• Work with customers across assigned verticals to understand their business and technical requirements, and match them to the capabilities of Twilio’s Communications APIs and Flex digital engagement center, designing a solution for their specific use cases.
• Work with teams in Finance, Legal, Pricing, and Operations to design mutually beneficial contracts to address customer requirements, while balancing the needs of our business.
• Be passionate about what you do, think outside the box, and use world-class interpersonal and communication skills to present complex contractual, technical, and financial details to prospects in a way that builds confidence and comfort in the proposed solution.
• Balance competing priorities and manage multiple projects and deals at the same time.
• Partner cross functionally with sales, services, product, and finance to develop long range territory strategies and sales plans.
• Act as the voice of the customer to Twilio’s product and carrier relations teams.
• Establish yourself as a subject matter expert in the Customer Engagement and Contact Center industry - staying up to date on key industry initiatives and new capabilities - sharing your knowledge with your customers and the wider Twilio go-to-market organization.
• Generate and maintain an accurate pipeline and forecast utilizing our CRM, Salesforce

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• At least 10 years experience in full-cycle Enterprise direct sales within the Enterprise space (G2K), managing or leading quantitative, highly analytical products or solutions for their customers.
• At least 10 years of experience in full cycle sales directly selling technical CPaaS, Contact Center
• Experience outbound prospecting in acquiring new Enterprise accounts in BFSI, Airlines, Retail, and executing strong QBR strategy for territory penetration.
• Proven track record developing strategic relationships within the Enterprise account space, building executive relationships (C-level), driving innovation, growing new pipeline/business development, and developing strategic long-term account plans.
• Technical solutions selling experience working with real customers, listening to them, and solving problems
• Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships
• Analytical account development strategy based on using data to find opportunities and prove value
• The ability to provide thorough weekly forecasting metrics and communicate them in a succinct manner
• Strong interpersonal and communication skills, with the ability to easily make complex contractual, technical, and financial details sound simple
• Ability to influence and build effective working relationships with all levels of the organization
• Entrepreneurial mindset with appetite to define process and build programs

Desired:

• Deep experience in understanding and solutioning Enterprise Voice, AI, Contact Center use cases
• CPaaS/Contact Center/Telco solution selling experience
• An understanding of the cloud computing/communications business model and excitement for selling to a technical audience while applying a solutions focused approach to selling.
• A Bachelor’s degree or equivalent experience
• Native and business fluency in Mandarin (speaking and writing) is desired to work with the Mandarin speaking customers

Location

This role will be remote, based in SINGAPORE

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, more than 30% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.