Twilio
Partner Program Manager - Enablement
Job Summary
The role focuses on leading and executing partner enablement strategies to support Twilio's global partner ecosystem. Responsibilities include developing scalable onboarding, creating training content, managing enablement systems, and ensuring partner and internal stakeholder engagement. The ideal candidate will have extensive experience in sales or partner program management, strong project management skills, and excellent communication abilities. This position emphasizes cross-functional collaboration, program execution, and content development to drive partner success and program adoption.
Required Skills
Benefits
Job Description
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
See yourself at Twilio
Join the team as Twilio’s next Partner Program Manager!
About the job
We’re looking for a Partner Program Manager - Enablement Lead to accelerate the success of Twilio’s global partner ecosystem. This role sits at the intersection of partner programs, strategy, sales enablement, and operations — ensuring our internal teams and partners have the tools, knowledge, and content they need to deliver results.
As the face of partner enablement, you’ll work cross-functionally with Partner Account Managers (PAMs), Account Executives (AEs), Sales Enablement, Marketing, and the broader Global Alliances team to build and manage repeatable, scalable enablement programs for Systems Integrators (SIs), Consulting Partners, and Independent Software Vendors (ISVs).
Whether it’s building toolkits for the field, driving awareness of partner assets, or executing global enablement campaigns — you will be the driving force behind how we educate, activate, and empower our partners and internal stakeholders.
Responsibilities
In this role, you’ll:
- Design and Own the Partner Enablement Strategy: Lead the strategy, development, and execution of Twilio’s global partner enablement programs. Build scalable, role-based onboarding and training paths by partner type and region, and expand the certification roadmap in collaboration with cross-functional stakeholders.
- Develop and Deliver Enablement Content: Create and maintain high-impact learning content including onboarding journeys, AE-facing playbooks, pitch decks, solution positioning, and joint GTM toolkits. Deliver a blend of live, on-demand, and self-serve learning experiences, using tools like MindTickle and Highspot. Localize and refresh resources to meet regional and partner-specific needs.
- Drive Program Execution & Adoption: Lead partner-facing programs, ensuring strong collaboration with PAMs and AEs to manage logistics, track deliverables, and drive engagement. Launch internal training to align teams on partner strategy and value.
- Manage Enablement Systems & Governance: Oversee enablement content on platforms including Highspot, Impartner, Slack and MindTickle — ensuring content is current, discoverable, and aligned to field and partner needs. Conduct regular audits and drive adoption of tools across teams.
- Enable Stakeholder Alignment & Partner Communications: Act as the face of partner enablement, working closely with Sales Enablement, GTM, and the Partner org to align priorities, share best practices, and ensure consistent messaging across internal and external audiences. Monitor partner engagement, certification progress, and enablement impact, adapting programs as needed.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
- Bachelor’s degree in Business, Marketing, Communications, or a related field; relevant experience may be considered.
- 5-8 years of experience in sales enablement, project or program management, customer success, or a similar role focused on partner engagement and program operations.
- Strong project management skills, with the ability to develop and execute project plans, track milestones, and work cross-functionally.
- Excellent communication skills for delivering complex information clearly across various partner communications, including newsletters, webinars, and surveys.
- Experience with documentation management and content creation for program guides and enablement resources.
- Demonstrated ability to drive process improvements and contribute to strategic initiatives within partner or program environments.
Desired:
- MBA
- Background in adult learning or instructional design.
- Experience in SaaS or cloud-based technology environments.
- Familiarity with partner GTM motions (SI/ISV enablement, marketplace, joint selling motions).
- Experience managing enablement platforms or portal ecosystems (MindTickle, Impartner, Highspot).
- Proven expertise in partner onboarding, support management, and developing partner-focused workflows.
Location
- This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Compensation
*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.
The estimated pay ranges for this role are as follows:
- Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $114,600.00 - $143,300.00.
- Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $121,400.00 - $151,700.00.
- Based in the San Francisco Bay area, California: $134,800.00 - $168,500.00.
- This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Applications for this role are intended to be accepted until June 16, 2025, but may change based on business needs.
#LI-Remote
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].
Twilio
Connect with customers on their preferred channels—anywhere in the world. Quickly integrate powerful communication APIs to start building solutions for SMS and WhatsApp messaging, voice, and email.
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