Twilio
Program Manager, Ethics & Compliance
Job Summary
This role involves managing and enhancing Twilio's ethics and compliance programs through strategic assessment, project management, and stakeholder collaboration. The candidate will oversee programs such as Conflicts of Interest disclosures and Ethics Hotline operations, providing guidance and conducting investigations. Qualifications include 4+ years of relevant experience, strong organization skills, and writing ability. The position is remote, based in Canada, with opportunities for occasional travel, and focuses on building a fair, effective compliance environment within the company.
Required Skills
Benefits
Job Description
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
See yourself at Twilio
Join the team as Twilio’s next Program Manager, Ethics and Compliance.
About the job
This position is needed to help us continue to build an innovative, world-class ethics and compliance program.
Responsibilities
In this role, you’ll:
- Strategically assess and evolve how the Ethics and Compliance team receives, reviews, and advises employees on requests for ethics guidance, with the goal of continually improving the fairness, rigor, consistency, personalization, and timeliness of our advice;
- Critically and creatively measure the effectiveness of our ethics and compliance program’s various initiatives, including our training curriculum and approaches;
- Drive ethics and compliance project management initiatives by collaborating effectively across the business, including with our risk management, compliance, operations, and enterprise application teams;
- Manage our Conflicts of Interest Disclosure program, including by: corresponding with requestors; partnering with our Senior Managing Counsel, Ethics and Compliance to review requests, apply relevant policy, and provide written and verbal advice to requestors; and rigorously designing, implementing, and improving data collection and analysis processes to enable data-driven insights;
- Manage our Ethics Hotline program, including by: corresponding with reporters; working with our Senior Managing Counsel, Ethics and Compliance, and other partners to review and investigate complaints, draft investigation reports, and recommend disciplinary actions, as necessary; and analyzing report data to identify potential trends and mitigate risk;
- Partner with our Senior Managing Counsel, Ethics and Compliance to provide our employees with timely, personalized guidance on other day-to-day ethics and compliance matters, including: gifts and hospitality; vendor and supplier issues; and engagement with government officials and state-owned enterprises;
- Collaborate with internal stakeholders to build and deliver effective and engaging company-wide and role-based ethics and compliance trainings;
- Help educate senior management, other business stakeholders, and Twilio’s Board on ethics and compliance program trends and outcomes, including by building engaging presentation materials highlighting data-driven insights;
- Develop team-internal and and company-facing ethics and compliance procedures, guidelines, and policies.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
- Team player with excellent interpersonal skills who embraces the Twilio Magic;
- 4+ years of ethics and/or compliance experience, including in-house experience managing ethics and compliance programs, or similar relevant experience;
- Outstanding organization and project management skills, including a demonstrated ability to work on individual requests while driving forward on longer-term, strategic projects;
- Strong writing ability.
Desired:
- Ethics and Compliance program management experience at a tech company;
- Knowledge of the US DOJ Evaluation of Corporate Compliance Programs;
- Familiarity with anti-bribery and corruption laws, including the FCPA;
- Experience conducting ethics and compliance risk assessments;
- Familiarity with various compliance and legal enterprise software systems, including NAVEX and Onit
Location
This role will be remote, and based in Canada.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
The estimated pay ranges for this role are as follows:
- Based in British Columbia, Alberta, or Ontario: CAD88,900.00 - CAD111,100.00
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].
Twilio
Connect with customers on their preferred channels—anywhere in the world. Quickly integrate powerful communication APIs to start building solutions for SMS and WhatsApp messaging, voice, and email.
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