Hi Auto
Sales & Account Manager
Job Summary
This role involves managing and nurturing relationships with key clients, including C-level executives and franchise owners, to ensure satisfaction and contract renewals. The candidate will drive account expansion, collaborate with internal teams, and manage CRM workflows. Experience in SaaS, restaurant tech industry advantages, and strong communication and organizational skills are essential. The position requires independent work, data proficiency, and regional travel within the U.S.
Required Skills
Job Description
Hi Auto is the most trustworthy AI order taker for drive-thrus. Built for scale.
Hi Auto is a reliable AI order taker for drive-thrus, purpose-built for high-volume QSRs. It helps brands consistently deliver faster, error-free service with over 93% order completion and 96% accuracy, at scale.
With full control over scripts, upsells, and voice, brands can fine-tune drive-thru operational performance across all locations. At the same time, franchisees get the flexibility to adjust menus, LTOs, and regional offers. And with a built-in labor optimization process, Hi Auto reduces employee stress and turnover, saving hours of labor each day and improving the guest experience.
Growing quickly, Hi Auto has the largest number of voice AI drive-thru restaurant deployments, competing directly with both big tech and restaurant tech players.
We seek an experienced and independent Sales & Account Manager who can nurture relationships with existing clients, expand our franchisee customer business, and drive renewals.
- Cultivate and maintain strong, long-term relationships with key stakeholders, including C-level executives and franchise owners.
- Lead contract renewals by demonstrating value, addressing client concerns, and ensuring ongoing satisfaction.
- Drive the expansion of existing corporate stores, recruit new franchisees among current brand customers, and open additional stores with existing franchisees.
- Collaborate with internal teams (Sales, Project Management, Customer Success) to align on customer needs and deliver an exceptional experience.
- 5+ years of experience in Sales or Account Management within the restaurant technology industry.
- Proven track record of managing high-level relationships and selling to C-suite executives in enterprise customers and franchise owners.
- Extensive experience with contract renewals and proactive account management.
- Strong understanding of business metrics and ROI, with the ability to negotiate based on defined performance parameters.
- Highly capable of working independently and managing a large volume of accounts effectively.
- Exceptional organizational skills with a keen attention to detail and strong communication abilities.
- Comfortable and proficient with CRM systems, and data analytics tools.
- Based in the U.S. and able to travel as needed to meet clients or attend industry events.
Join us to be a part of an amazing team with great vibes, interesting and unique challenges, and an opportunity to influence and build something big.
Hi Auto
Upgrade Your Drive-Thru Experience with Conversational AI. Hi Auto greets your guests, takes their orders, and adds it into your POS.
See more jobsSafe Remote Job Search Tips
Verify Employer Thoroughly
Research the company's identity thoroughly before applying. Check for a professional website with contacts, active social media, and LinkedIn profiles. Verify details across platforms and look for reviews on Glassdoor or Trustpilot to confirm legitimacy.
Never Pay to Get a Job
Legitimate employers never require payment for applications, training, background checks, or equipment. Always reject upfront payment requests or demands for bank details, even if they claim it's for purchasing necessary work gear on your behalf.
Safeguard Your Personal Information
Protect sensitive data like SSN, bank details, or ID copies. Share this only after accepting a formal, written job offer. Ensure it's submitted via a secure company system or portal, never through insecure channels like standard email attachments.
Scrutinize Communication & Interviews
Watch for communication red flags: poor grammar, generic emails (@gmail), vague details, or undue pressure. Be highly suspicious of interviews held only via text or chat apps; legitimate companies typically use video or phone calls.
Beware of Unrealistic Offers
If an offer's salary or benefits seem unrealistically high for the work involved, be cautious. Research standard pay for similar roles. Offers that appear 'too good to be true' are often scams designed to lure you into providing information or payment.
Insist on a Formal Contract
Always secure and review a formal, written job offer or employment contract before starting work or sharing final personal details. Ensure it clearly defines your role, compensation, key terms, and conditions to avoid misunderstandings or scams.