Hi Auto
Senior Backend Engineer
Job Summary
The role involves integrating new POS systems and digital menu boards, building data pipelines, supporting existing integrations, and troubleshooting customer issues. Candidates should have over five years of Python backend development experience, proficiency with cloud platforms and DevOps tools like CI/CD, Docker, and Kubernetes. The job requires strong communication skills, ownership, and the ability to work effectively in a fast-paced startup environment. The position offers opportunities for professional growth, project ownership, and meaningful contributions to AI-driven drive-thru solutions.
Required Skills
Job Description
Hi Auto is the most trustworthy AI order taker for drive-thrus. Built for scale.
Hi Auto is a reliable AI order taker for drive-thrus, purpose-built for high-volume QSRs. It helps brands consistently deliver faster, error-free service with over 93% order completion and 96% accuracy, at scale.
With full control over scripts, upsells, and voice, brands can fine-tune drive-thru operational performance across all locations. At the same time, franchisees get the flexibility to adjust menus, LTOs, and regional offers. And with a built-in labor optimization process, Hi Auto reduces employee stress and turnover, saving hours of labor each day and improving the guest experience.
Growing quickly, Hi Auto has the largest number of voice AI drive-thru restaurant deployments, competing directly with both big tech and restaurant tech players.
We are seeking an experienced Senior Backend Engineer to join our dev department. Our backend is developed all in Python running in the cloud over k8s. It's not a typical backend interacting with a UI frontend, handling audio streams in real-time. Our systems integrate with a large number of third party services. Because of the myriad of challenges and the fast pace of a startup, each team member gets to experience a lot of professional growth and ownership.
In this role, you will:
- Integrate with new POS systems and digital menu boards
- Build data pipelines to process restaurant menus
- Support existing integrations and pipelines
- Debug and solve a large set of complex and diverse customer issues
- Lead communication with integration partners to deliver the integrations
- Estimate, plan and deliver the integration projects
- Create documentation for integrations
- 5+ years experience in Python
- Strong backend development and software architecture skills
- Experience in developing and deploying multiple projects used in production
- Proficient with Async IO
- Experience with CI/CD, Clouds (AWS/GCP/Azure), Linux, Docker, Kubernetes, 3rd Party API integrations
- Experience with Data Pipelines, ETL
- Prior experience working in startups
- BSc in Software Development or equivalent industry experience
Bonus:
- Knowledge of concurrency
- Experience with React
- Resilience – being able to balance planned work with real-time issues in a fast-paced, high-pressure environment
- Strong communication skills – in both written and verbal communication, with the ability to produce crisp and clear documentation
- Star performer
- Strong ownership and independence
- Team player
- Fast
- For more details see What We're Looking For in People
Join us to be a part of an amazing team with great vibes, interesting and unique challenges, and an opportunity to influence and build something big.
Hi Auto
Upgrade Your Drive-Thru Experience with Conversational AI. Hi Auto greets your guests, takes their orders, and adds it into your POS.
See more jobsSafe Remote Job Search Tips
Verify Employer Thoroughly
Research the company's identity thoroughly before applying. Check for a professional website with contacts, active social media, and LinkedIn profiles. Verify details across platforms and look for reviews on Glassdoor or Trustpilot to confirm legitimacy.
Never Pay to Get a Job
Legitimate employers never require payment for applications, training, background checks, or equipment. Always reject upfront payment requests or demands for bank details, even if they claim it's for purchasing necessary work gear on your behalf.
Safeguard Your Personal Information
Protect sensitive data like SSN, bank details, or ID copies. Share this only after accepting a formal, written job offer. Ensure it's submitted via a secure company system or portal, never through insecure channels like standard email attachments.
Scrutinize Communication & Interviews
Watch for communication red flags: poor grammar, generic emails (@gmail), vague details, or undue pressure. Be highly suspicious of interviews held only via text or chat apps; legitimate companies typically use video or phone calls.
Beware of Unrealistic Offers
If an offer's salary or benefits seem unrealistically high for the work involved, be cautious. Research standard pay for similar roles. Offers that appear 'too good to be true' are often scams designed to lure you into providing information or payment.
Insist on a Formal Contract
Always secure and review a formal, written job offer or employment contract before starting work or sharing final personal details. Ensure it clearly defines your role, compensation, key terms, and conditions to avoid misunderstandings or scams.