Senior Director - Customer Onboarding

Sprinto is a leading platform that automates information security compliance. By raising the bar on information security, Sprinto ensures compliance, healthy operational practices, and the ability for businesses to grow and scale with unwavering confidence. We are a team of300+ employees & helping2000+ Customers across75+ Countries. We are funded by top investment partnersAccel, ELEVATION & Blume Ventures and have raised 32 Million USD in funding, including our latestSeries B round.

The Role -

As theSenior Director of Customer Onboarding & Implementation, you will define and execute the strategic vision for aglobal, fully remote onboarding organization, ensuring customers successfully realize value in anet-new product category within a rapidly evolving industry. This role is pivotal indriving revenue retention, customer advocacy, and long-term success, positioning Sprinto as a leading challenger in ahighly competitive market dominated by well-funded incumbents.

You willbuild, scale, and optimize a high-impact onboarding function, balancingoperational efficiency with exceptional customer engagement. Success in this role requires ablend of strategic clarity and hands-on execution, enabling Sprinto to scale towards$100M ARR and beyond while maintaining best-in-class customer onboarding experiences.

• Define & Execute Onboarding Strategy – Develop a scalable, value-driven onboarding approach that enhancesretention, advocacy, and product adoption.
• Leadership & Team Development – Recruit, mentor, and grow aglobally distributed, high-performing onboarding team in afully remote environment.
• Drive Adoption in a New Product Category – Enable customers to navigateGRC automation, a novel and complex space, througheducation, enablement, and adoption strategies.
• Hands-On Customer Engagement – Work closely with key customers tounderstand evolving use cases, identify pain points, and influenceproduct evolution.
• Cross-Functional Collaboration – Align onboarding efforts withSales, Success, Support, Product, and Marketing to drive an effective go-to-market strategy.
• Onboarding at Scale – Managehundreds of concurrent onboarding journeys, leveragingautomation, analytics, and scalable frameworks to maximize efficiency, retention, and product adoption.

• 12+ years of experience inB2B SaaS onboarding, customer success, or implementation, with5+ years in a senior leadership role.
• Proven track record in scaling onboarding functions in ahigh-growth, multi-product environment, catering to bothSMB and Enterprise segments.
• Strong technical acumen with expertise inproduct implementation, API integrations, and automation.
• Hands-on leadership in a remote setup – ability tohire, develop, and lead globally distributed teams while maintaining a culture ofhigh performance and accountability.
• Data-driven mindset – strong grasp ofonboarding tools, analytics, and automation to measure and optimize onboarding success.
• Exceptional stakeholder management – ability to influencecross-functional teams, executives, and customers.
• Preferred: Experience incompliance, GRC, cybersecurity, andscaling onboarding for global markets.

• Remote First Policy.
• 5 Days Working With FLEXI Hours.
• Group Medical Insurance (Parents, Spouse, Children).
• Group Accident Cover.
• Company Sponsored Device.
• Education Reimbursement Policy.