Twilio
Senior Manager, Internal Audit
Job Summary
This role involves leading internal audits focused on operational, financial, and compliance areas within Twilio. The Senior Manager will assess internal controls, identify risks, and collaborate with diverse teams to implement audit recommendations. Candidates should have extensive experience in audit or risk management, strong communication skills, and knowledge of internal control frameworks. The position is remote, based in Mexico City, with some travel required, and offers a comprehensive benefits package.
Required Skills
Benefits
Job Description
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
See yourself at Twilio
Join the team as Twilio’s next Senior Manager, Internal Audit
About the job
As a Senior Internal Audit Manager, you will play a key role in assessing and improving the effectiveness of Twilio’s risk management, control, and governance processes. You will lead SOX, Audit and Advisory engagements, collaborate with cross-functional teams, and provide insights to strengthen internal controls and support business objectives, with a particular focus on operations. Your work will help ensure compliance, identify areas for operational improvement, and support Twilio’s continued growth and integrity.
In this role, you’ll:
- Lead and execute operational, financial, and compliance audits across Twilio’s business units
- Identify key risks and evaluate the effectiveness of internal controls through risk-based audit planning and execution.
- Develop and maintain a robust audit pipeline, prioritizing high-impact areas and aligning with enterprise risk priorities.
- Conduct detailed assessments and interviews to understand business processes and identify control gaps or improvement opportunities.
- Collaborate cross-functionally with finance, compliance, legal, and engineering teams to ensure audit recommendations are implemented effectively.
- Prepare clear, concise audit reports and present findings to senior leadership and key stakeholders.
- Monitor and report on the status of corrective action plans and drive accountability for timely remediation.
- Stay current with regulatory developments and internal audit best practices to enhance audit methodologies and maintain compliance.
Qualifications
Twilio values diverse professional backgrounds and encourages candidates from all industries to apply. Whether your experience is rooted in public accounting, internal audit, compliance, or an unconventional path, we believe great auditors come from all walks of life. If you meet the core qualifications and are excited about strengthening risk management and controls at Twilio, we want to hear from you. Bring your unique perspective—we're always looking for fresh ideas and new ways to drive impact.
*Required:
- Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
- CPA, CIA, or other relevant professional certification strongly preferred.
- 10+ years of progressive experience in internal audit, external audit, or risk management, with at least 3 years in a leadership or managerial capacity.
- Demonstrated experience in planning, executing, and reporting on complex audit projects across multiple business functions or regions.
- Experience working within multinational organizations or highly regulated industries is a plus.
- Strong knowledge of internal auditing standards, risk assessment practices, and internal control frameworks (e.g., COSO).
- Familiarity with ERP systems (e.g., SAP, Oracle) and general IT and business controls.
- Excellent written and verbal communication skills and strong report writing, presentation, and stakeholder engagement skills.
Desired:
- Ability to work independently and lead audit teams in a dynamic, fast-paced environment.
- Strong analytical thinking, attention to detail, and sound judgment in identifying and addressing risk areas.
- Proven ability to influence and drive process improvements and control enhancements at an enterprise level.
- Demonstrated success in developing and mentoring audit professionals.
Location
This role will be remote, and based in Mexico City.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Twilio
Connect with customers on their preferred channels—anywhere in the world. Quickly integrate powerful communication APIs to start building solutions for SMS and WhatsApp messaging, voice, and email.
See more jobsSafe Remote Job Search Tips
Verify Employer Thoroughly
Research the company's identity thoroughly before applying. Check for a professional website with contacts, active social media, and LinkedIn profiles. Verify details across platforms and look for reviews on Glassdoor or Trustpilot to confirm legitimacy.
Never Pay to Get a Job
Legitimate employers never require payment for applications, training, background checks, or equipment. Always reject upfront payment requests or demands for bank details, even if they claim it's for purchasing necessary work gear on your behalf.
Safeguard Your Personal Information
Protect sensitive data like SSN, bank details, or ID copies. Share this only after accepting a formal, written job offer. Ensure it's submitted via a secure company system or portal, never through insecure channels like standard email attachments.
Scrutinize Communication & Interviews
Watch for communication red flags: poor grammar, generic emails (@gmail), vague details, or undue pressure. Be highly suspicious of interviews held only via text or chat apps; legitimate companies typically use video or phone calls.
Beware of Unrealistic Offers
If an offer's salary or benefits seem unrealistically high for the work involved, be cautious. Research standard pay for similar roles. Offers that appear 'too good to be true' are often scams designed to lure you into providing information or payment.
Insist on a Formal Contract
Always secure and review a formal, written job offer or employment contract before starting work or sharing final personal details. Ensure it clearly defines your role, compensation, key terms, and conditions to avoid misunderstandings or scams.