Instacart
Senior Marketing Manager I, Head of Social
Job Summary
The role involves developing and executing Instacart's social media strategy to enhance brand presence and engagement across multiple platforms. The candidate will lead cross-functional teams, act as the brand's real-time voice, and leverage data and cultural insights to optimize content and campaigns. The position requires at least 8 years of social media experience within consumer brands, strong leadership and communication skills, and a strategic, creative mindset. The role is remote, offering flexible work arrangements and competitive benefits, including equity and grants.
Required Skills
Benefits
Job Description
We're transforming the grocery industry
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.
Instacart is a Flex First team
There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.
Overview
About the Role -
Instacart is seeking an experienced social leader to become our Head of Social, owning the vision and execution of our social media strategy. You'll define our brand's cultural presence, leading a cross-functional team to align social efforts with broader marketing goals, capture attention, and drive engagement. Through data-driven insights, you'll refine and elevate our approach, building on Instacart's brand strategy and deepening our connection with consumers. This role blends strategic vision, cultural curation, and leadership translating Instacart's brand positioning into a social-first experience that delivers measurable business impact.
About the Team -
The Instacart Brand Marketing team is responsible for defining and building a beloved brand that fuels growth and builds long-term equity with consumers. Our mission is to bring the Instacart brand to life through impactful brand experiences and campaigns that drive engagement, acquisition, and a deeper understanding of our unique value proposition.
About the Job
- Develop and Evolve Social Strategy: Own and evolve Instacart's social media vision and strategy, ensuring it aligns with our overall brand and business goals while consistently pushing creative boundaries across all platforms.
- Lead Cross-Functional Collaboration: Guide cross-functional teams (e.g., Creative, Legal, Performance Marketing) to develop and execute a high-performing brand social program.
- Be the Real-Time Brand Voice: Act as the brand's real-time voice, leading Instacart's engagement in trending moments, cultural conversations, and community dialogue.
- Translate Insights into Action: Use data, cultural trends, and audience behavior to shape content strategies, inform campaign direction, and continuously optimize performance.
- Drive Multi-Platform Execution: Lead the daily execution of social campaigns across Instagram, TikTok, YouTube, X, Facebook, Threads, and emerging platforms, skillfully balancing always-on content with impactful tentpole moments.
- Champion Innovation: Drive creative risk-taking and innovation, staying ahead of platform updates, new content formats, and creator partnerships to keep Instacart at the forefront of social media and culture.
About You
Minimum Qualifications
- 8+ years of experience in social media roles for leading consumer brands. Bachelor's degree in Business, Marketing, or related field.
- A proven track record of building and scaling high-performing social campaigns that drive both engagement and revenue.
- Exceptional communication and leadership skills, able to inspire and mentor a team while influencing stakeholders across the organization.
- A strategic and creative thinker who can seamlessly balance brand storytelling with performance objectives, while ensuring creative excellence across all social content.
- Highly data-literate and performance-driven, you can demonstrate with data what social media success looks like. You have deep knowledge of native and third-party social media analytics tools, and can extract and interpret performance results against business goals.
Preferred Qualifications
- Possess a forward-thinking, culture-obsessed mindset, constantly looking for innovative ways to break through the noise and set trends, coupled with a strong bias for action.
- Demonstrate strong written and verbal communication skills, including the ability to confidently lead internal discussions and executive-level meetings and presentations.
- Exhibit exceptional project management and collaboration skills, thriving in complex, fast-moving environments that involve large, cross-functional teams.
- A natural brand storyteller, passionate about creating content that resonates emotionally and builds strong communities.
- A highly adaptable problem-solver who thrives in fast-paced environments while maintaining a clear, long-term strategic vision.
Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.
Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.
For US based candidates, the base pay ranges for a successful candidate are listed below.
Instacart
A grocery delivery service allowing users to order from local stores and have items delivered by personal shoppers.
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