Braze
Senior Product Designer, Messaging
Job Summary
The role involves designing complex digital products focused on customer engagement orchestration within Braze's Messaging Design team. The candidate will translate campaign requirements into intuitive user experiences, collaborate closely with product managers, engineers, and researchers, and contribute to design systems that support consistent platform experiences. Key responsibilities include creating prototypes, conducting user research, and addressing technical complexities in enterprise software environments. The ideal candidate has 3–5+ years of experience in product design, strong systems thinking, and a proven ability to improve user workflows and outcomes.
Required Skills
Benefits
Job Description
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.
Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.
WHAT YOU’LL DO
- Team Overview:
- You'll join Braze's Orchestration Division, working within our Messaging Design team to shape the future of customer engagement orchestration
- This team partners closely with Messaging Experience, Canvas Logic & Execution, and Core Messaging teams to create experiences that power sophisticated marketing campaigns
- Your work will directly impact how thousands of marketers worldwide who design, build, and optimize their customer journeys through Braze's Canvas and Campaign experiences, transforming complex technical capabilities into intuitive, powerful tools that drive meaningful customer connections
- Responsibilities:
- Design and refine user experiences for Braze's Canvas and Campaign orchestration tools, ensuring marketers can effortlessly create sophisticated customer engagement workflows while maintaining the technical flexibility that enterprise customers demand
- Collaborate closely with product managers, engineers, UX researchers, and fellow designers across the Orchestration Division to translate complex messaging logic and campaign requirements into clear, actionable user experiences that scale across diverse customer needs
- Conduct user research and usability testing to validate design decisions, working directly with Braze customers to understand their campaign creation workflows and identify opportunities to reduce complexity while increasing capability
- Create high-fidelity prototypes and detailed interaction specifications that communicate design intent to engineering teams, ensuring seamless implementation of features that perform reliably at enterprise scale
- Contribute to and evolve Braze's design system, establishing patterns and components that support consistent experiences across messaging and orchestration features while accommodating the unique needs of workflow-based interfaces
- Think systemically about how individual features connect across the broader Braze platform, designing solutions that work harmoniously with existing tools while preparing for future product evolution and customer growth
- Present design concepts and rationale to cross-functional stakeholders and leadership, to influence the roadmap, building alignment around user experience priorities and advocating for design decisions that balance user needs with business objectives and technical constraints
WHO YOU ARE
- 3–5+ years of product design experience with a strong foundation in designing complex digital products, particularly those involving workflow creation, data visualization, or multi-step user journeys. You have demonstrated experience working within established design systems and understand how to balance consistency with innovation when designing for enterprise software environments
- You approach design challenges with a systems mindset, naturally thinking about how individual features connect to create cohesive user experiences. You're comfortable navigating technical complexity and enjoy collaborating with engineers to understand implementation constraints and possibilities, often proposing creative solutions that are both user-friendly and technically feasible
- Your design process is grounded in user research and evidence-based decision making. You instinctively seek to understand the "why" behind user behaviors and business requirements, using research insights to inform design decisions and measure the success of your solutions against real user outcomes
- You excel at cross-functional collaboration, building strong relationships with product managers, engineers, researchers, and other designers. You operate as a strategic partner, influencing roadmaps and clearly communicating design concepts through visual artifacts and verbal storytelling, helping diverse stakeholders understand user needs and design rationale
- You demonstrate strong craft skills across interaction design, visual design, and prototyping, with particular strength in creating detailed, thoughtful interfaces that handle complex information and workflows elegantly. You understand the importance of micro-interactions and information hierarchy in creating intuitive user experiences
- You're organized and detail-oriented, maintaining comprehensive design documentation and ensuring smooth handoffs to engineering teams. You're comfortable working in ambiguous problem spaces and can break complex challenges into manageable design problems
- Your portfolio showcases experience designing for complex applications or workflow tools, with clear examples of how your design decisions improved user outcomes and business metrics. You can articulate your design process, the constraints you worked within, and the impact of your solutions on both users and business goals
Bonus Points:
- Experience designing marketing automation, customer engagement, or campaign management tools
- Background in enterprise SaaS products, particularly those serving marketing or business operations teams
- Experience with data visualization and analytics interface design
- Understanding of email marketing, push notifications, or other digital messaging channels
- Experience working in agile development environments with cross-functional product teams
- Experience prototyping user experience concepts with AI tools
#LI-Remote
WHAT WE OFFER
Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.
From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in-office employee experience, designed to foster community, team connections, and innovation
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
ABOUT BRAZE
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.
Braze is proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore. In 2025, we were recognized as one of Built In’s Best Places to Work. In 2024, we were included in U.S. News & World Report’s Best Companies to Work For (Top 10%) and recognized in Great Place to Work’s Fortune Best Medium Workplaces, Fortune Best Workplaces in Technology, Fortune Best Workplaces for Parents, and Fortune Best Workplaces for Women.
Additionally, we were featured in Great Place to Work UK’s Best Workplaces, Best Workplaces in Europe, Best Workplaces for Development, Best Workplaces for Wellbeing, Best Workplaces for Women, and Best Workplaces in Technology.
You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, Singapore, São Paulo, Seoul, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.
BRAZE IS AN EQUAL OPPORTUNITY EMPLOYERAt Braze, we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.
Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.Safe Remote Job Search Tips
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