Instacart
Senior Product Manager, Enterprise eCommerce Solutions
Job Summary
The role involves developing retailer and customer experiences to support ecommerce growth for large retailers, utilizing tools, integrations, and market insights. It requires strong leadership, strategic thinking, and experience in product management, especially within B2B or enterprise ecommerce contexts. The candidate will manage complex projects, guide cross-functional teams, and focus on retailer retention and customer value. The position offers remote work flexibility and competitive benefits.
Required Skills
Benefits
Job Description
We're transforming the grocery industry
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.
Instacart is a Flex First team
There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.
Overview
About the Role - We are seeking a Senior Product Manager to build retailer and customer experiences that enables the worlds largest retailers to grow their ecommerce businesses. This PM will use a range of tools to identify, evaluate, and execute these opportunities — from complex integration systems that power retailer workflows, to features that power customer retention at scale, to consumer experiences that help them get more value from their favorite retailers. This role requires strong cross-functional leadership, ability to drive complex projects with breadth, and product strategy.
About the Team - Instacart’s Enterprise Platform team is responsible for the white-label product that enables retailers of all sizes to compete online through their own ecommerce experiences. The team is focused on platform growth and long-term retailer success — from onboarding new partners to helping them acquire, serve, and retain their end customers in ways that align with their unique brand and strategy.
About the Job
- Develop strategies, retailer tooling, and end customer experiences that drive growth, profitability, and retention of online customers.
- Manage complex systems of integrations that power a variety of retailer workflows.
- Rally a large cross functional team around solving complex retailer problems.
- Use data and market-driven insights to identify experiences and tools that help retailers grow and enable end customers to find value on retailer sites.
- Maintain a long term vision and short term roadmap across a portfolio of bets.Mentor junior team members in their pursuit to master the product craft.
About You
Minimum Qualifications
- 5+ years of product management or similar experience.
- Experience as a B2B software PM, with 1+ years of direct involvement with sales (or in software sales) and customer discovery with senior executives
- Strong leadership skills — able to guide large, multidisciplinary teams toward shared outcomes across R&D (design, engineering, data), leadership, and GTM teams (sales, PMM, support).
- Able to develop a rational POV across a wide product surface amidst retailer, operational, and technology constraints.
- Strong execution abilities — able to break down very complex problems across teams and rally them to a shared outcome with measurable results.
- Proven product strategy ability:
- to identify whitespace opportunities through data, user research, and market trends
- to translate those into a compelling vision across multiple time horizons
- make tradeoffs amidst ambiguity and competing priorities when executing against that vision
Ability to assess B2B2C experiences using both intuition and data:
→ Do we have a strong value proposition for both retailers and their end customers?
→ Should we rethink an experience from the ground up (e.g., with AI) or iterate incrementally?
→ Will retailers adopt what we build, and will it drive the customer behaviors we expect?
Preferred Qualifications
- Prior experience in enterprise ecommerce, marketplace, or B2B2C product roles involving complex stakeholder management
Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.
Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.
For US based candidates, the base pay ranges for a successful candidate are listed below.
Instacart
A grocery delivery service allowing users to order from local stores and have items delivered by personal shoppers.
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