Senior Technical Project Manager, Product Org

Who are we and why should you join us?

BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service – providing affordable and convenient therapy in 210 countries and over 60 languages across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution.

As a Senior Technical Project Manager at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way.

What are we looking for?

We are looking for a Senior TPM that is part of the Product Org who has experience with various SDLC process methods to help us manage features & projects across our product portfolio. In this role you will work with product management, design, dev, QA, and Data Science. You thrive on bringing structure and predictability to complex projects, creating clarity and confidence for your team and stakeholders, and help us meet our goals of having a predictable, efficient, and accountable process for all stakeholders involved.

This role requires an operational mindset and an ability to execute. This includes both new minimum viable products/programs and optimizing existing products/programs. You thrive in a culture where KPIs & business results are important and helping the teams you support bring clarity to the work being planned or in-progress.

What will you do?

• Manage the planning, execution, and delivery of high-priority projects with the goal of ensuring they are completed on time.
• Help product, engineering, and design optimize our process over time including running sprint retrospectives to collect feedback from the cross functional team.
• Work closely with Product Managers & Engineers to define project scope, timeline, and success criteria ensuring the highest priority projects are the ones being worked on.
• Having a strong technical aptitude so you understand our platform, architecture, and integrations will help you better support teams in overcoming technical challenges/issues.
• Facilitate change management initiatives to ensure consistency with evolving team norms, processes, and organizational culture. Act as a champion for introducing structure and predictability for the organization.
• Identify critical path dependencies, create detailed work plans, and sequence project elements to ensure seamless execution.
• Proactively identify potential risks and develop robust mitigation strategies to keep projects on track. Establish clear escalation pathways for unresolved dependencies or blockers.
• Coordinate cross-functional teams, acting as a central point of communication to ensure alignment between engineering, product, design, and other stakeholders. Move quickly to resolve issues, mitigate risks, and maintain momentum.
• Optimize resource utilization by working with product, design and engineering team leaders.
• Establish clear metrics and reporting mechanisms to measure project success and identify areas for improvement (on time delivery, velocity, etc)
• Drive process improvements and implement workflows to enhance efficiency, scalability, and overall execution.
• Ensure all project deliverables that are critical for launch are completed and signed off by QA
• Ensure that project management methodologies are aligned with organizational processes and industry best practices.

What will you NOT do?

• You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success.
• You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do.
• You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here!
• You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really.

Can I work remotely?

Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our San Jose, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel.

Requirements

• Ability to work in the US, to travel to our San Jose, California offices up to three times per year and to an additional company offsite.
• 5+ years of experience in technical project management, program management, or a related role, with a proven track record of managing complex cloud or mobile projects.
• Bachelor’s degree in Computer Science, Engineering, or a related technical field (or equivalent practical experience).
• Strong understanding of software development lifecycles, system architecture, and modern technical frameworks.
• Proficiency in project management methodologies, such as Agile, Scrum, Lean or Kanban.
• Demonstrated ability to define project scope, manage resources, and deliver high-quality results on time and within budget.
• Exceptional organizational and multitasking skills with the ability to manage multiple priorities simultaneously.
• Excellent verbal and written communication skills, including the ability to convey technical concepts to non-technical stakeholders.
• Proven problem-solving skills, with the ability to proactively identify risks and develop effective mitigation strategies.
• Experience using project management tools (e.g., JIRA, Datadog, etc)) and collaboration platforms (e.g., Slack, Confluence).
• Project management certifications (e.g., PMP, PRINCE2, Certified Scrum Master).
• Strong analytical mindset with a results-driven approach, using data to track performance and inform decisions.
• Demonstrated ability to adapt quickly to changing priorities and requirements in a dynamic environment.

Bonus (Great to have, but not required)

• Experience with marketplace-based business models.
• Proficiency in data analysis tools such as SQL, Python, Tableau, or similar platforms.
• Experience scaling products or systems for large, distributed user bases.
• Hands-on experience with cloud technologies, such as AWS, Azure, or Google Cloud Platform.
• Exposure to user-centered design principles and experience collaborating with design teams.

Benefits

• Remote work with regular in-person bonding experiences sponsored by the company
• Competitive compensation
• Holistic perks program (including free therapy, employee wellness, and more)
• Excellent health, dental, and vision coverage
• 401k benefits with employer matching contribution
• The chance to build something that changes lives – and that people love
• Any piece of hardware or software that will make you happy and productive
• An awesome community of co-workers

The base salary range for this position is $165,000 - $190,000. In addition to the base salary, this position is eligible for a performance bonus and the extensive benefits listed here (subject to eligibility requirements): Teladoc Health Benefits 2025. Total compensation is based on several factors – including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable to all full-time positions.

At BetterHelp we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, color, national origin, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status.