OpenPhone
Software Engineering Manager, Product
Job Description
For millions of teams working in dozens of industries, day-to-day business gets done on the phone. So why — despite the huge leaps we've taken in design and usability — does most business phone software still look, feel, and act like it was born in the 90s? OpenPhone is changing that.
We’re a new type of business phone with a mission to help people communicate better and be more productive.
We’re backed by Y Combinator and some of the best venture firms around including Tiger Global, Craft Ventures, Slow Ventures, and others. We take pride in providing an exceptional customer experience and a product people love, which is why we’re excited that our customers have rated us the #1 VoIP Provider on G2.
OpenPhone is the modern, sophisticated answer to the clunky, outdated phone systems that have been slowing down businesses for years. With thousands of happy customers and several rounds of funding in just five years, it's safe to say we're onto something big.
About the Role
At OpenPhone, we're looking for an Engineering Manager who will lead a product engineering team to deliver results consistently and sustainably, for growing and developing talented engineers, and for cultivating a healthy, results-driven culture on your team. The ideal candidate will have a background in software engineering and a proven track record of managing teams. They should thrive in an entrepreneurial environment where initiative and creativity are valued, and foundational practices are being established.
You could lead one of these teams:
Communication Team – Enhance messaging, calling, and internal collaboration tools used by customer-facing teams and their managers. We focus on the reliability of OpenPhone’s core systems while evolving features to drive productivity and seamless communication.
Growth & Trust Team – Craft experiences that engage and delight users from first signup to long-term retention. We work closely with support, sales, and marketing to make every step as self-serve and scalable as possible.
Connect Team - Seamlessly connect OpenPhone into the SMB tech stack by building strategic product integrations that enhance the customer experience, support acquisition, and unlock new growth opportunities.
Some of the things you’ll do:
- Driving strategic initiatives: Work cross-functionally with other internal stakeholders to align engineering efforts with business goals and drive complex projects, ensuring that our solutions meet customer needs and enhance overall productivity.
- Manage people: Guide and mentor engineers, foster a collaborative environment focused on continuous learning, manage performance, and support professional growth.
- Technical guidance: Ensure the team has what it needs to make technical decisions, provide guidance on those decisions, ensure clarity of the problem space, and empower the team to own their decisions.
- Enhancing products: Collaborate closely with product managers, designers, and engineers to build and improve our product.
- Integrating AI: Spearhead the integration of AI technologies to optimize our product offerings.
About you:
- 2+ years of experience in a software engineering managerial role, with a demonstrated understanding of the unique challenges and values associated with managing teams.
- Technical background in software engineering, preferably in SaaS environments, with the ability to evaluate technical feasibility and provide strategic guidance.
- Entrepreneurial mindset with a passion for building and scaling foundational practices in a growing company.
- Experience or familiarity with AI technologies and their practical applications in enhancing product features.
- Strong communication and interpersonal skills, with the ability to collaborate effectively across teams and influence decision-making.
The annual base salary range for this position in Canada is CAD $195,00 - CAD $210,000, plus equity and benefits. This range is designed to align with market rates in areas where we are actively recruiting across the US and Canada.
The range displayed reflects the target for new hire salaries, and within this range, individual pay is determined by your skills and experience, as well as relevant education. Your recruiter can share more and answer questions about the specific salary range during the hiring process.
Salary is just one component of OpenPhone’s total compensation package. Your total rewards package will include equity, extensive medical coverage, a monthly lifestyle stipend, and a flexible PTO policy.
Who we are
As a fully remote company, we thrive asynchronously as a team. We are curious, ambitious, and dedicated to our work. We value trust above all else, and have a strong bias for action. If you're looking for a place to do your life's work, please get in touch. We'd love to hear from you.
And remember, there's no such thing as a 'perfect' candidate. We're looking for optimists with grit and determination, who are excited to face the challenges of a growing startup. OpenPhone is the type of company where you can grow, and we encourage you to apply for this role even if you don't think you meet all the requirements.
We are committed to creating an inclusive and diverse work environment. It is important that you are able to bring your authentic self to work every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-Remote
OpenPhone
Your customer calls, texts, and contacts in an intuitive, AI-powered app that works across all your devices. Trusted by 50k+ businesses.
See more jobsSafe Remote Job Search Tips
Verify Employer Thoroughly
Research the company's identity thoroughly before applying. Check for a professional website with contacts, active social media, and LinkedIn profiles. Verify details across platforms and look for reviews on Glassdoor or Trustpilot to confirm legitimacy.
Never Pay to Get a Job
Legitimate employers never require payment for applications, training, background checks, or equipment. Always reject upfront payment requests or demands for bank details, even if they claim it's for purchasing necessary work gear on your behalf.
Safeguard Your Personal Information
Protect sensitive data like SSN, bank details, or ID copies. Share this only after accepting a formal, written job offer. Ensure it's submitted via a secure company system or portal, never through insecure channels like standard email attachments.
Scrutinize Communication & Interviews
Watch for communication red flags: poor grammar, generic emails (@gmail), vague details, or undue pressure. Be highly suspicious of interviews held only via text or chat apps; legitimate companies typically use video or phone calls.
Beware of Unrealistic Offers
If an offer's salary or benefits seem unrealistically high for the work involved, be cautious. Research standard pay for similar roles. Offers that appear 'too good to be true' are often scams designed to lure you into providing information or payment.
Insist on a Formal Contract
Always secure and review a formal, written job offer or employment contract before starting work or sharing final personal details. Ensure it clearly defines your role, compensation, key terms, and conditions to avoid misunderstandings or scams.