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Cresta

Sr Manager, Technical Product Marketing

Job Summary

The Senior Manager of Technical Product Marketing at Cresta is responsible for developing positioning and messaging for the company's AI-driven platform, including models, integrations, APIs, and security. The role involves collaborating across product, sales, and marketing teams to create go-to-market strategies and support market adoption through launches and enablement. Candidates should have extensive experience in product marketing within SaaS or B2B environments, with strong communication and research skills, and a deep understanding of AI and enterprise applications. The position offers a chance to influence product strategy and growth in a fast-paced, innovative company.

Required Skills

Communication
Cross-functional Collaboration
Customer Segmentation
Go-to-Market Strategy
Product Marketing
Market Analysis
Data-driven Strategy
AI and ML
Technical Messaging
Market Launches

Benefits

Paid Parental Leave
Medical Insurance
Dental Insurance
Vision Insurance
Flexible Vacation
Work from Home Stipend
Phone Allowance
Monthly Gym Allowance
Office lunches and dinners

Job Description

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and CTO & co-founder, Tim Shi, an early member of Open AI.
We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.
Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.

About the role:

We’re looking for an exceptional, results-driven Senior Manager of Technical Product Marketing to drive cross-platform GTM strategy and execution, with a focus on technical differentiation. This role reports directly to the Head of Product Marketing and you’ll collaborate closely across our Product, Marketing, Sales, and CS to drive go-to-market success for one of the most important pillars of the Cresta platform.
Location: SF or NYC preference, remote.

Responsibilities:

  • You’ll own the development and continuous refinement of positioning and messaging for Cresta’s technical platform, including Opera, AI models, Integrations, APIs, and security, creating sales and marketing collateral that helps us clearly communicate our differentiation and value across these areas
  • You’ll develop and oversee Cresta’s technical buyer personas, advancing our internal understanding of what makes them tick and segmenting our messaging to more effectively turn them into advocates in deals
  • You’ll partner closely across product, sales, and marketing, serving as the connective tissue to build and execute go-to-market strategies that drive Cresta’s growth
  • You’ll introduce platform and model related innovation to the world in ways that drive adoption and pipeline by developing market launches and accompanying enablement to support cross-functional teams
  • Your deep understanding of how our wins and losses are impacted by platform-related strengths, weaknesses, and gaps, will help you provide a data-driven point of view to influence future roadmap priorities and optimize our strategy
  • You love to move fast, get your hands dirty, and solve open-ended problems that will help us build and grow market-leading AI products

Qualifications We Value:

  • Bachelor’s degree in Marketing, Business Administration, a related technical field or equivalent practical experience
  • At least 7 years of product marketing experience, ideally for a SaaS or B2B business
  • Experience managing cross-functional or cross-team projects
  • Excellent communication skills and comfortable presenting in executive-level settings
  • Excellent research skills and experience producing data-driven market analysis
  • Deep domain knowledge of large language models and applications of AI in the enterprise
  • Experience marketing to technical audiences
  • Preferred Experience in software categories related to contact centers, customer experience and virtual agents
  • Preferred Experience in hyper-growth scale-ups

Perks & Benefits:

  • We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
  • Flexible vacation time to promote a healthy work-life blend
  • Paid parental leave to support you and your family
  • Monthly Gym & Phone allowance
  • Work from home office stipend to help you succeed in a remote environment
  • Lunches and dinners included for in-office employees via Grubhub

Compensation:

Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. Your recruiter can provide further details.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to [email protected]

Interested in this job?

Application deadline: Open until filled

Logo of Cresta

Cresta

Cresta was founded with the goal of using AI to help people learn high-value skills and in doing so, make business radically more productive. Cresta’s team of world-renowned AI thought leaders, industry experts, and top-tier investors lean on experience from scaling companies like Google, Facebook, and Open AI on our march towards helping professionals become experts on day one.

See more jobs
Date PostedMay 28th, 2025
Job TypeFull Time
LocationSan Francisco, Remote
SalaryCompetitive rates
Exciting fully remote opportunity for a Sr Manager, Technical Product Marketing at Cresta. Offering competitive salary (full time). Explore more remote jobs on FlexHired!

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